IT Systems Administrator

About the Opportunity

The company is on a mission to positively impact consumer health at scale, achieved through a new kind of soda: one that's delicious, refreshing, and actually good for you. This mission is deeply personal, driven by a curiosity about the connection between nutrition and health, and a passion for finding credible, science-backed ways to make consumer health accessible to everyone. After exploring various possibilities, the focus landed on soda, a familiar choice that evokes nostalgia. The goal was to create a version with more fiber and less sugar, perfectly balanced. The result is a deliciously refreshing soda with 6 to 9 grams of fiber and 2 to 5 grams of sugar, delivering science-backed benefits without sacrificing classic taste. In 2018, the first cans hit the shelves, bringing this vision to life with a functional soda that anyone could enjoy. By reimagining soda, the organization is also reshaping culture, creating products that support health for all and building a business grounded in humanistic values: empathy, integrity, and a belief in better for everyone. From the ingredients sourced to the culture fostered, there is a commitment to proving that business can be a force for good, and that soda has the power to bring people together. Join the team and help write a new American soda story, one that can be felt good about, one sip at a time.

About the Role

The organization is hiring a proactive IT Systems Engineer to manage and improve its cloud-based SaaS environment. This role focuses on systems ownership, identity and access management, and security operations, ensuring employees have reliable, secure, and efficient access to the tools they need. This individual will independently manage core platforms, resolve complex issues, and drive automation and process improvements to scale IT operations.

Responsibilities

• Security Tools - Administration, Enhancement & Proactive Monitoring
  • Serve as the primary administrator for key security platforms including Arctic Wolf, Zscaler, Okta, and Mimecast
  • Continuously evaluate, improve, and tune security tools to strengthen detection, response, and overall security posture
  • Proactively monitor alerts, logs, and system health to identify and remediate issues before they impact the business
  • Lead or assist in security incident response, triage, and post-incident review
  • Maintain up-to-date configurations, policies, and documentation across all security platforms
• Microsoft 365 Administration
  • Manage and administer the M365 tenant including Exchange Online, Teams, SharePoint, and OneDrive
  • Handle user lifecycle management - provisioning, de-provisioning, licensing, and access controls
  • Monitor tenant health, enforce security policies, and manage compliance and DLP configurations
  • Support Power BI administration including workspace management, user access, and data connectivity
• Email Security
  • Administer and optimize Mimecast for email security, continuity, and archiving
  • Manage policies for spam filtering, attachment protection, impersonation defense, and data leakage prevention
  • Monitor email traffic and investigate quarantine events, false positives, and delivery issues
• Vendor & Third-Party Management
  • Serve as a key point of contact for third-party IT vendors and managed service partners
  • Hold vendors accountable to project timelines, deliverables, and service-level expectations
  • Coordinate vendor onboarding, access management, and offboarding in alignment with security policies
  • Escalate and track issues through to resolution, ensuring vendors meet organizational standards
• Helpdesk & Ticketing
  • Oversee the IT helpdesk queue - triage, prioritize, assign, and resolve tickets
  • Apply sharp diagnostic skills to resolve complex technical issues across SaaS platforms, endpoints, and user access
  • Identify recurring issues and drive root-cause fixes to reduce ticket volume over time
• Training & User Enablement
  • Assist in developing and delivering IT and security awareness training for end users
  • Create clear, user-friendly documentation, how-to guides, and knowledge base articles
  • Champion best practices around security hygiene, tool adoption, and productivity
• AI Tools & Innovation
  • Actively leverage AI tools (Microsoft Copilot, AI-powered security features, automation platforms) to improve efficiency and outcomes
  • Identify opportunities to apply AI and automation to streamline IT operations and reduce manual effort
  • Stay current on emerging AI capabilities relevant to IT security and operations

Required Qualifications

• 5+ years of experience in an IT systems, security, or cloud operations role
• Hands-on administration experience with Microsoft 365 (Exchange, Teams, SharePoint, Intune, Entra ID)
• Strong troubleshooting skills - diagnose methodically, escalate when appropriate, and follow through to resolution
• Experience managing an IT ticketing system
• Comfortable holding vendors accountable and managing external project timelines
• Excellent communication skills - able to convey technical concepts clearly to non-technical users
• Self-directed and proactive - do not wait for things to break

Preferred Qualifications

• Experience managing or supporting security platforms such as Arctic Wolf, Zscaler, Okta, and/or Mimecast
• Experience using AI tools such as Microsoft Copilot, ChatGPT, or similar in a professional setting
• ITIL foundation or equivalent IT service management experience

Compensation

$110k - $120k base + bonus

Reports To

Director, IT

How the Team Works

The team may be fully remote, but is anything but disconnected. The organization has grown from a few passionate people around a table to a nationwide team, and this has been achieved without losing its collaborative spirit or sense of purpose. Connection here is intentional, from cross-functional projects and in-person offsites to thoughtful Slack threads and spontaneous gifs. The effort is made to stay close, even across time zones. While the pace is quick, it is led with trust, transparency, and a shared commitment to doing work that matters. Thoughtful debate is valued. Feedback is given with care and received with curiosity, knowing that real growth, both personal and collective, comes from listening as much as leading. It's not just about getting things done; it's about growing together, staying true to what matters, and building something with lasting impact.

What the Organization Values

The organization's values are not just posters on a wall; they shape how individuals show up for each other, for customers, and for the mission being chased together.

• Mission Connectivity: Everything done ladders up to the shared goal of supporting human health. Whether launching a new flavor or conducting clinical research, the mission stays front and center.
• Indomitable Spirit: When things get messy, inventiveness is applied. Individuals stay curious, adapt quickly, and find the path forward, most likely with a dedicated Slack thread and a beautifully overbuilt deck.
• Lead at Every Level: Leadership isn't about titles, it's about ownership. Individuals speak up, follow through, and lift each other up. If you've got ideas and initiative, you've got influence.
• Courageous Humility: Confidence in what is brought is balanced with curiosity about what is not yet known. Feedback is given with care, taken with grace, and it is understood that real growth takes both.

What the Organization is Looking For

Success does not come from checking boxes; it comes from living the values, staying curious, and finding energy in both the pace and the purpose. The organization is building something big and is looking for people who:

• Think big, move fast, and take thoughtful risks
• Thrive in a high-performance, feedback-rich environment
• Value real human connection and honest collaboration
• Are fired up by building something new, and making it better every day

Startup life is equally fun and fast-paced. If energized by a dynamic environment, eager to grow, and excited to help shape something meaningful from the inside out, this is a one-of-a-kind ride.