IT Systems Administrator

About the role

Each Systems Administrator Will Be Assigned Primary Domain Ownership - Accountable for architecture support, configuration standards, lifecycle management, documentation, vendor coordination, and operational health of assigned systems. Secondary Domain Support - Cross-trained to provide backup coverage, assist during outages, and support project work in additional domains.

Primary and secondary assignments may include, but are not limited to: Infrastructure & Virtualization, Microsoft 365 / Azure / Identity, Messaging & Email Systems, Telecom & Voice Services, Endpoint Deployment & Management, Storage & Backup Systems, Security & Compliance Systems. Assignments are operationally defined and may evolve based on organizational needs.

Responsibilities

• Administer physical and virtual server environments (Windows and/or Linux)
• Manage virtualization platforms (VMware, Hyper-V, Azure Stack HCI, etc.)
• Perform lifecycle management including provisioning, patching, upgrades, and decommissioning
• Support Active Directory, DNS, DHCP, file services, and system monitoring
• Lead or support high availability, failover, and disaster recovery planning
• Conduct capacity planning and performance optimization
• Administer Azure tenant, subscriptions, and resource groups
• Manage Azure AD (Entra ID), identity lifecycle, MFA, and Conditional Access, SSO
• Support hybrid identity and directory synchronization
• Monitor cloud performance, availability, and service health
• Support cloud migrations and modernization initiatives
• Administer Microsoft 365 and Exchange Online environments
• Manage mail flow, connectors, transport rules, and routing
• Maintain email security standards (SPF, DKIM, DMARC)
• Configure and support Microsoft Defender for Office 365
• Support retention, archiving, legal hold, and compliance requirements
• Troubleshoot complex mail delivery and service health issues
• Administer and optimize VoIP and collaboration platforms (e.g., Zoom Phone)
• Manage call routing, dial plans, auto attendants, and carrier integrations
• Maintain E911 compliance and perform routine validation/testing
• Monitor call quality and troubleshoot end-to-end voice performance
• Partner with networking to ensure QoS and bandwidth optimization
• Lead Windows endpoint provisioning and lifecycle management
• Manage configuration profiles and application deployments
• Enforce security policies (BitLocker, Defender, device compliance)
• Oversee update rings and feature update lifecycle
• Maintain device inventory and asset tracking
• Administer SAN/NAS environments
• Configure and maintain backup and recovery solutions
• Perform restore testing and document recovery procedures
• Support replication and offsite/cloud backup strategies
• Apply system hardening and security best practices
• Support vulnerability remediation and patch management
• Maintain compliance with regulatory and healthcare standards
• Assist with audit preparation and documentation
• Serve as technical owner for assigned primary systems
• Provide escalation support for complex incidents
• Participate in change management and maintenance windows
• Document configurations, procedures, and recovery processes
• Coordinate with vendors and third-party partners
• Participate in 24x7 on-call rotation

Requirements

• 3+ years of experience in systems administration or infrastructure support
• Bachelor’s degree in Information Systems, Computer Science, or a related technical field preferred
• Equivalent combination of education, professional certifications, and progressively responsible experience may be considered in lieu of a degree
• Experience in one or more enterprise IT domains (infrastructure, cloud, messaging, telecom, or endpoints)
• Working knowledge of networking fundamentals (DNS, TCP/IP, VLANs, firewalls)
• Experience supporting regulated environments preferred

Preferred Qualifications

• Microsoft, VMware, Azure, or relevant platform certifications
• Experience with automation or scripting (e.g., PowerShell)
• Experience in healthcare or similarly regulated industries

Skills

Excellent communication and collaboration skills. Strong analytical and diagnostic skills. Possess a sense of responsibility, initiative, honesty, and confidentiality. Desire and ability to cooperate with others. Able to work under stress and to meet deadlines. Ability to manage multiple priorities in mission-critical environments.

Benefits

Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital.