IT Systems Administrating Specialist - part-time/28 hrs per week

About the role

Brigham Young University (BYU) is the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints. It aims to be among the top universities globally, with a unique mission deeply rooted in the Gospel of Jesus Christ. This mission, combined with a remarkable culture of belonging, weekly devotionals, and numerous opportunities for learning and growth, makes it an inspiring place to work.

Responsibilities

• Provide comprehensive technological support to faculty and staff in Religious Education.
• Make decisions on technology implementation, support desk operations, and hardware/software purchases.
• Research, review, and recommend IT solutions.
• Troubleshoot technical problems (or supervise the troubleshooting of technical problems by student employees).
• Setup, install, and configure new equipment, maintain inventory records, keep current with new technologies through online research and conference attendance.
• Maintain and troubleshoot network devices, network access, and communication tools.
• Cook up software purchases and contracts, install, configure, troubleshoot, and upgrade software.
• Actively manage Religious Education’s websites and applications.
• Create, develop, and maintain social media initiatives and marketing.
• Configure and maintain virtual servers for hosting Religious Education websites and web applications.
• Administer systems for managing computers and deploying software.
• Maintain database of equipment, software, users, tasks, and knowledge base.
• Oversee and recommend data backup and storage procedures.
• Manage users accounts, access to websites, server accounts, shared mailboxes, applications, workstations, and shared file services.
• Oversee security maintenance regarding malware, viruses, phishing, and hackers including software patching and user training.
• Investigate and rectify security breaches.
• Hire, train, manage, and mentor a team of student employees.
• Coordinate work on projects and other tasks.
• Provide hardware/software training as needed (in person, recorded, or written), answer users’ questions and show them how to perform certain tasks, help users understand and be successful with technology.
• Attend meetings, conferences, and seminars on behalf of Religious Education.
• Interface with the University's Office of Information Technology.

Requirements

• A firm commitment to the mission of BYU & Religious Education.
• Bachelor's degree in computer science, information systems, IT, or a closely related technical discipline and at least two years of computer troubleshooting or equivalent combination of education and experience.
• Preferred 3 years of experience in systems administration or web development.

Skills, Abilities, Knowledge, Licenses, Certifications

• Ability to identify needs and create documented processes.
• Follow through with the implementation of those processes.
• Ability to install, configure, maintain, and troubleshoot all core elements of computing including desktop and mobile hardware and operating systems software (Windows, macOS, iOS, Android, Linux, Hypervisors).
• Proficient in web administration, design, development, and programming (HTML, CSS, JavaScript, PHP, MySQL, Linux, Apache, and other web technologies).
• Experience using the following technologies: Microsoft MEM, Jam Pro, or other endpoint management system, Red Hat OpenShift, Microsoft Active Directory or another directory services.
• Knowledge of and experience with productivity, email, and collaboration tools. These include, but are not limited to: Microsoft Office 365, Adobe Suite, internet browsers.
• Understanding of online storage and backup systems, CrashPlan, Synology, Box.
• Understanding of communication technology, such as IP telephony, cell phones, smartphones, videoconferencing, and emerging trends.
• Aptitude for learning new technologies, regard for the security of confidential material, project management.
• Excellent interpersonal skills and be able to provide excellent customer service.
• Ability to collaborate effectively with multiple stakeholders.

What We Offer

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans).
• Employee assistance program, available to the employee and all members of their household.
• May be eligible for tuition benefits after two years.
• Access to the library.
• Free on-campus parking.
• Free UTA passes for employees, spouses, and qualified dependents.
• Discounts at the BYU Store and for many events at BYU.