IT Operations Specialist- Part Time

This is an onsite part-time position based in Conway, Arkansas and will not exceed 29 hours per week. While the specific schedule can offer flexibility, working hours will fall within Monday–Friday, 8:00 AM–5:00 PM. Purpose We are looking for an IT Operations Specialist. The IT Operations Specialist works with a team of technical professionals in the Operations Center. This position’s primary responsibility is to provide assistance with technical support tickets received by phone and electronic requests. Responsibilities Serve as the first point of contact for clients seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by clientsWalk the client through the problem-solving processProvide accurate information on IT products or servicesRecord events and problems and the resolution in ticketing systemFollow-up and update client status and informationEscalate unresolved issues to the appropriate internal teamOther Responsibilities as assigned by management Minimum Skills, Education And Experience High school diploma or GED equivalent requiredAbility to pay attention to detailsWritten and oral communication skillsAbility to prioritize and execute tasks in a fast-paced environmentWillingness to take on new challenges and build on current skillsAnalytical and conceptual thinking skillsAbility to multi-task and be a self-starterAbility to check all technical material for consistency and accuracyAbility to work up to 29 hours per week Preferred Skills, Education And Experience Previous help desk experience is a plusPursuing or have earned an undergraduate/graduate degree in Information Technology At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered. CORE VALUES We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values: Committed to Client Success: Our actions and our words always align with the best interest of the client.One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.Integrity: We are unquestionably committed to doing the right thing even when it is hard.Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust. Physical Demands Must be able to sit, stand, and bend for the duration of shift. The position is mainly sitting, with occasional lifting up to 50 lbs, such as laptop, server equipment, and, driving to the work site to meet with client(s). Compensation: $15/hr