IT System Engineer (DC)

About the role

The ideal candidate will be responsible for maintaining and optimizing our internal IT infrastructure, supporting primarily on-premises office and production environments, and ensuring the smooth operation of our desktop, network, servers, and communication systems. This role requires strong technical expertise, proactive problem-solving skills, and the ability to collaborate effectively within a team.

Responsibilities

• Provide internal desktop maintenance support and basic network maintenance, including troubleshooting and resolving issues related to DHCP/DNS.
• Provide IT support to users on hardware, wired and wireless network, application.
• Respond promptly to and resolve Microsoft 365 issues at users’ level; Collaborate with Microsoft 365 admin on issue resolution.
• Manage and maintain on-premises domain controllers and deploy/optimize policies.
• Participate in the design and optimization of the architectural framework for various company application systems and maintenance platforms.
• Collaborate with the IT team to assist with other IT operations-related tasks as needed.
• Maintain and update network infrastructure components such as network devices, servers, UPS, server rooms, cabling per site.
• Provide internet service and control/monitoring web activities.
• Maintain MS Active Directory domain infrastructure, DHCP service, DNS service, file server, sftp (ftp)server.
• Maintain and configure Windows update and antivirus system.
• Respond to urgent network alerts during business hours and off-hours, with pre-assigned on-call schedule, to prevent and minimize down time.
• Support Phone System and IP Phone (Cisco IP phone Call Manager)
• Provide Data Backup/Restore Support
• Prepare to learn and take new and emerging IT related job functions, cloud, AI, cybersecurity compliance, under management’s guideline.
• Report and escalate issues to the IT manager in timely manner.
• Participate IT meeting/discussion to update project/ticket/assignment status.

Requirements

• Be familiar with current technologies including but not limited to: Microsoft OS, Windows 10, Windows 11, Windows Server 2012 and beyond, MS Office suites, Microsoft 365 client, MS SQL
• Good understanding/experience of network infrastructure
• Good understanding/experience of cybersecurity and related tools, firewall concept, Cisco, MS MDE EDR, Fortinet FortiGate, Symantec…
• Network monitoring and management tools experience
• HP ProLiant servers, HP desktop, laptop, network printer/scanner/copier