IT / System Administrator

About the role

R & D Industries, Inc. (RDI) is seeking a Level 2 IT Technician / System Administrator to join our team. This position requires a minimum of several years of experience in the field, excellent technical and troubleshooting skills, and outstanding personal skills.

Responsibilities

• Install, configure, repair, maintain, troubleshoot, and diagnose PCs, servers, network switches, routers, firewalls, wireless access points, network software, printers, and other equipment.
• Respond to network alerts and customer issues to remediate issues in an efficient manner.
• Expediently answer customer calls, diagnose issues, respond quickly, and complete the service loop.
• Determine server and other equipment specifications for customer projects.
• Specify accurate time requirements for customer projects such as new server installs and switch replacements.
• Minor product sales with existing customers, such as PCs, printers, and access points.
• Communicate project status to customers, teams, and vendors.
• Implement large-scale software deployments per vendor and customer specifications.
• Manage, deploy, and troubleshoot Active Directory and Group Policies.
• Manage, deploy, and troubleshoot varied email systems, such as Office 365.
• Detail troubleshooting of email flow issues, where a strong knowledge of DNS is required.
• Carefully organize customer documentation through project lifecycles.
• Service auditing, for example:
• Periodically validate backups are configured to back up all data on all volumes, at specified intervals, and to all appropriate media.
• Periodically validate firewall rules do not allow unnecessary traffic inbound or outbound.
• Periodically validate that all machines on the network meet the specified baseline security settings.
• Test and implement new technologies for in-house as well as customer facilities.
• Implement monitoring and automation for various systems using in-house and third-party platforms.
• LAN and WAN design, including implementation of VLANs and VPNs.

Requirements

• Desktop operating systems, up to Windows 11
• Server operating systems, up to Windows Server 2025
• Microsoft Active Directory, including group policies
• DNS, WINS, HTTP, HTTPS, SNMP, SMTP, POP3, IMAP, as well as other protocols
• Ethernet, VLANS, Switching and Routing
• Wireless networking 802.11ac/ax
• Server virtualization using VMWare and VCenter
• NAS devices, security, and configuration
• Physical network infrastructure, including cabling standards

Qualifications

• Excellent communication skills, both technical and non-technical
• Team player and self-motivated
• Ability to travel to customer locations

Skills

• CompTIA A+
• CompTIA Net+
• CompTIA Security+
• Microsoft 365 Certified: Administrator Expert
• Windows Server Hybrid Administrator
• Microsoft 365 Certified: Endpoint Administrator Associate

Benefits

• Employer-paid health insurance contribution
• Medical (cafeteria) plan
• Paid Individual Life, Dental, Vision, and Long-Term Disability coverage
• Paid Vacation time
• Paid Holidays
• Paid Time Off (PTO) sick days and personal days
• Jury duty and bereavement benefits
• Allowance for use of personal cell phone
• Performance-based bonuses
• 401K Match
• Health savings and flexing spending options
• Voluntary Short-Term Disability Coverage
• Voluntary Life Insurance (Additional Coverage Options)
• Additional coverage options to include spouses and families

About Us

R & D Industries, Inc. (RDI) is a 41-year-old Iowa technology corporation. RDI has been previously honored with the Iowa Small Business Excellence Award and twice in Inc Magazine’s Inc-5000 as one of the fastest-growing privately held companies in the US. RDI continues to be nationally and globally recognized for technology excellence. RDI is comprised of four primary corporate divisions: Thinix®, Akative®, RDIWorks®, and Audio Engineering®.