IT System Administrator

About the role

You will own the day-to-day IT operations at Parallel's headquarters, reporting to the IT Director. That means keeping hardware, software, networks, and access running smoothly for everyone in the building — provisioning and deprovisioning equipment, troubleshooting issues as they come up, managing vendor relationships for IT services and supplies, and maintaining security basics like access controls and device management. You'll be the person people go to when something breaks, and the one who catches problems before they do. As Parallel grows, you'll help build the systems and processes that let IT scale without adding headcount for every new hire.

Responsibilities

• Provision and deprovision equipment
• Manage vendor relationships for IT services and supplies
• Provide support for hardware, software, networks, and access
• Proactively troubleshoot and resolve issues
• Build scalable systems and processes to support growth

Requirements

• Experience running IT operations at a company, preferably in a fast-paced environment
• Knowledge of device management, network troubleshooting, and vendor relationships
• Comfortable being hands-on and strategic
• Ability to move quickly and prevent small issues from becoming larger problems

Qualifications

• Technical degree or equivalent experience
• Strong problem-solving skills
• Experience with ITIL or similar frameworks
• Experience with cloud services and virtualization technologies

Skills

• ITIL or similar framework experience
• Experience with cloud services and virtualization technologies
• Experience with network troubleshooting and device management
• Strong communication and interpersonal skills

Benefits

• Competitive salary
• Generous equity
• Visa sponsorships
• 401K plans
• Daily lunch & office snacks
• Dinner at the office
• Unlimited vacation
• Caltrain pass reimbursement

Pay

Compensation Range: $80K - $110K

Schedule

Full-time, in-person work between Palo Alto HQ and San Francisco office