IT System Administrator Acquisition Support

#15284 Addison, Texas, USA Full-Time/Part-Time Full-time Job Description The IT System Administrator Acquisitions Support will report to the Field IT Services Manager. Field position requires extensive travel, work hours may include a nonstandard workweek, and overtime, while minimized, is expectedRemote support desktop, laptop, iPad, network equipment, and medical devicesOrder or Purchase, install, and maintain equipment such as printers, scanners, etc.Troubleshoot, diagnose, and resolve hardware, software, and other network and system problemInstall and configure remote monitoring software on workstations, serversOpen call support and troubleshooting (GoLive)Set up accounts and workstationsWork with cross-functional team to coordinate equipment and network deployment planConfiguration of network electronics based on customer requirementsUnderstanding various network, and data closet componentsTroubleshooting and problem resolution independently or as part of a teamFocus on providing a high level of customer satisfaction throughout the solution delivery processMaintain daily communications to ensure resolution and proper follow-upEnsure that L2 / L3 testing has been completed before leaving the customer siteIdentify and escalate situations requiring urgent AttentionReview and maintain written process documentation (Daily Todo List)Follow up with users to ensure the issue has been resolvedInform management of recurring problemsBuild an internal wiki with technical documentation, manuals, and IT policies (IT Glue as the repository)Assist with project-based workProvide Weekly and Monthly Project Status Reporting to Infrastructure ManagementAbility to work beyond standard work hours (nights/weekends) if needed during periods of peak activity Requirements Over 5+ years related work experienceExperience in High Availability and distributed systems, Windows administration, troubleshooting, and supportExcellent debugging skills across a variety of integrated platformsKnowledge of networking, including AD, DNS, DHCP, firewalls, load balancers, and IP routingSoftware (Windows 8 & newer, Mac OS X, Office Suite, Google Apps)Hardware (Mac, PC, Printer, Scanner, VOIP Phone)Client Connectivity (Ethernet, TCP/IP, and VPN)Optical Medical Device Equipment a PlusOral and written communication skillsTeam interaction and Attention to detailPossess and maintain a valid driver’s license with acceptable driving record and ability to be insured. Benefits Medical/Dental/Vision/Life/STD/LTDEmployee Vision Discount Program401(k) with MatchHSA/FSAPTOPaid HolidaysBenefits applicable to full Time Employees only. Physical Demands This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.Ability to work at excess heights.Ability to lift up to 90 pounds.Ability to stand for extended periods of time, climb, kneel, stoop, bend, reach overhead, carry, walk, sit, lie down, pull/push with hands, talk and hear, and remain alert and aware for the duration of the call.Ability to climb ladders, tolerate confined spaces and heights.Ability to work and/or travel in adverse weather conditions.On-site technical testing and assessment may be required.