​IT Support (Tier 2) - Missoula - In office

We are a fast-paced company providing IT support services to businesses across Western Montana. Our goal is to deliver prompt and efficient solutions that turn our customers into raving fans. We are seeking highly skilled IT support professionals dedicated to resolving technical problems and providing exceptional customer service.

About the role

As a member of our team, you will diagnose and troubleshoot IT issues for our clients, document IT-related information, and provide friendly and efficient customer service to end-users. Minimal local travel is required.

Responsibilities

• IT issue resolution
• IT documentation maintenance
• Ticket quality assurance
• Collaborate with the IT team to improve overall IT results for clients
• After-hours emergency support via the on-call rotation

Requirements

• Problem solver with a positive attitude
• Ability to work under pressure
• Attention to detail
• Strong customer service skills
• Quality assurance focus
• Professional appearance and approach to work

Skills

• Desktop operating system support
• Workstation peripheral support
• Intermediate and/or advanced server operating system skills
• Intermediate and/or advanced networking skills
• Intermediate and/or advanced overall troubleshooting skills

Benefits

• Rich and flexible medical/dental with a Health Savings Account option
• Paid vacation, sick, and holiday time
• 401k with 4% match and discretionary profit sharing
• Certification assistance & continuing education benefits
• Cell phone reimbursement
• Paid parking
• Kitchen, pool table, snacks, and coffee
• Personal IT purchasing employee discount
• Team bonding events
• Work-life balance and flexibility

Pay

$27.92–$33.05/hour, depending on experience.

Schedule

8:00 AM–5:00 PM, Monday–Friday. Flexible 4-day workweek with 32/40-hour options available.