Tier 2 IT Support Technician

Responsibilities

• Provide Tier 2 technical support for end users across multiple practice locations.
• Troubleshoot and resolve escalated hardware, software, application, and network issues.
• Support Microsoft 365 applications, user accounts, email, and device management.
• Aid in workstation setup, software installation, equipment deployment, and employee onboarding.
• Support printers, scanners, phones, and other office and clinical technology.
• Document troubleshooting steps, resolutions, and technical procedures within the ticketing system.
• Collaborate with Tier 1 support and senior IT team members to resolve complex issues.
• Assist with system upgrades, deployments, and technology projects.
• Maintain accurate inventory records for hardware and technology assets.
• Educate end users on technology best practices and security awareness.
• Monitor support requests to ensure timely resolution and excellent customer service.

Qualifications

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Minimum of 2–4 years of IT support experience, including troubleshooting and end-user support.
• Experience supporting healthcare, dental, or other patient-care environments preferred.
• Experience supporting multiple office locations and remote users.
• Working knowledge of Microsoft 365, Azure, and Microsoft Intune.
• Experience supporting Windows workstations, printers, mobile devices, and peripheral equipment.
• Familiarity with cloud-based phone systems.
• Basic understanding of networking concepts including VPNs, wireless networks, and Cisco Meraki environments.
• Familiarity with endpoint security, multi-factor authentication, and cybersecurity best practices.
• Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications are preferred.
• Excellent customer service, communication, and problem-solving skills.

Benefits

• Competitive salary based on experience.
• Comprehensive medical, dental, and vision insurance.
• 401(k) plan with 3% Safe Harbor contribution.
• Paid time off, holidays, and sick time.
• Collaborative team environment with opportunities for advancement.
• Exposure to a growing multi-site healthcare organization.

Schedule

• This is a hybrid position and will be primarily based out of our practices in Farragut, TN and Lenoir City, TN.
• Occasional travel to office locations is required, up to 30%.

Pay

• Salary based on experience.