Tier 2 IT Support Technician

About the role

Position Summary
Peraton is seeking a highly motivated and detail-oriented Tier 2 IT Support Technician to provide onsite and remote technical support for a federal government customer. The successful candidate will support mission-critical systems and end users in a secure classified environment, ensuring continuity of operations and exceptional customer service.

Key Responsibilities

• Provide Tier 2 deskside and remote desktop support for end users in classified and unclassified environments
• Troubleshoot, diagnose, and resolve hardware, software, operating system, and peripheral issues
• Perform installation, configuration, imaging, deployment, and maintenance of desktop and laptop systems
• Support account maintenance activities including password resets, account unlocks, permissions, and group membership changes
• Configure, troubleshoot, and maintain printers and other endpoint peripherals
• Cook up and execute user workstation relocations and office moves
• Maintain accurate inventory records for classified and non-classified IT assets
• Manage lifecycle tracking of IT equipment including procurement recommendations, replacement planning, excess processing, and end-of-life (EOL) disposition
• Test and evaluate desktop hardware and peripherals to support standardization and modernization initiatives
• Ensure compliance with federal security policies, configuration standards, and operational procedures
• Document technical issues, resolutions, and support activities within ticketing systems
• Escalate complex issues to Tier 3 engineering teams when required
• Provide excellent customer support while operating in a high-security, mission-focused environment

Qualifications

• Required Qualifications
• Bachelor's degree in Information Technology, Computer Science, or related field; equivalent experience may be substituted
• 2 years with BS/BA; 0 years with MS/MA. 6 years with a HS Diploma
• Experience supporting Windows desktop operating systems and Microsoft Office products
• Familiarity with Active Directory account administration and group policy concepts
• Experience troubleshooting printers, desktop hardware, and peripheral devices
• Strong understanding of IT asset inventory management and lifecycle processes
• Experience supporting users in classified or regulated environments preferred
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to work independently and collaboratively within a team environment
• Active TS/SCI or Q/SCI clearance
• US Citizen Preferred

Details

Target Salary Range: $66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations.

Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.