IT Support Technician - Southern Region

Essential Duties And Responsibilities

• Assists in the execution of disaster recovery and continuity of operations plans to include the development and implementation of network backup and recovery procedures.
• Assists with the purchasing of IT hardware, software, warranties and licenses.
• Diagnoses and resolves customer reported system incidents to include identifying end-user requirements for software and hardware solutions.
• Installs and configures hardware, software and peripheral equipment for system users and configures, installs, and maintains network infrastructure.
• Troubleshoots associated hardware and software problems as necessary.
• Manages accounts, network rights, and access to systems and equipment.
• Patches network vulnerabilities to ensure information is safeguarded against outside parties.
• Tests computer system performance and reports emerging trend findings.
• Provides recommendations for possible improvements and upgrades.
• Oversees hardware and software inventories and defines processes to ensure inventory security.
• Captures and coordinates training for the installation and operation of IT equipment and software.
• Responsible for setting up projectors, video conferencing cameras and laptops used for conferences/meetings and responsible for closing down the equipment used for such meetings.

Qualifications

• High school diploma required and two years of college, with a concentration on Computer Engineering, Management Information Systems, or Computer Science preferred.
• Minimum one year experience in networking and computer support.
• Valid Texas Driver’s license.
• CompTia Security+ and A+ Certification required (or obtained within 6 months of acceptance of position).

Skills And Abilities

• Communicates clearly and precisely both orally and in writing and possesses knowledge to resolve computer problems.

WORKING CONDITIONS

• Duties almost always carried out in an office environment.
• Some exposure to weather, chemical hazards, gases and dust.

TOOLS AND EQUIPMENT USED

• Hand tools, personal computers, printers, and magnetic tape.