IT Support Technician (Northern NJ Area)

About the role

The ideal candidate will be entering at the Integrator level and will work a hybrid schedule, with most troubleshooting being handled remotely with on-site visits as needed. With 4+ years of experience at or above Tier 3-level support or in a specialist role preferred, this role requires a strong grasp of networking, Office 365, Windows Desktops, Windows Servers, Active Directory, and Security.

Responsibilities

• Setting Up Customer Networks (cloud to keyboard)
• Windows Server Installation
• Configuration Maintenance
• Ongoing Support (access points, firewalls, and switches)
• Remote troubleshooting of client, as well as on-site when required

Requirements

• 5+ Office 365 and Windows Server experience
• 5+ Firewall troubleshooting experience (Sophos, Cisco, SonicWall, Watchguard)
• 5+ Network Setup experience (installing AP's, switches, and firewalls)
• Extensive experience in virtualization and networking
• Good to have: Bachelor's degree, IT-related certifications, MSP Experience, Dental IT Experience (big plus)

Qualifications

This is a fast-paced and dynamic position requiring a strong grasp of the fundamentals of Networking, Office 365, Windows Desktops, Windows Servers, Active Directory, and Security. Troubleshooting, implementation, and installation are key areas of knowledge to be successful in this position.

Skills

• Troubleshooting
• Implementation
• Installation
• Customer Service

Benefits

• Full Medical Benefits
• 2 Weeks Paid Vacation
• Full Time
• Dental & vision insurance
• 401(k) matching

Pay

Compensation is commensurate with experience.

Schedule

Monday - Friday schedule, One Saturday per month for the first 18 months.