IT Support Technician

About the role

Rye Country Day School is seeking an IT Support Technician to join its Information Technology team starting August 10, 2026. This position reports to the IT Manager and supports students, faculty, and staff across campus.

Responsibilities

• Respond to routine support tickets, walk-up requests, and general help desk needs from students, faculty, and staff
• Troubleshoot laptops, user accounts, printers, phones, classroom technology, basic network connectivity issues, and common software or configuration problems across MacOS, iOS, Windows, and ChromeOS
• Document all support interactions by keeping tickets updated with accurate notes, status changes, and resolution details
• Aid with large-scale summer deployments, device imaging, and classroom readiness for the upcoming academic year
• Assist users with password resets, login issues, device setup, peripheral connections, and general troubleshooting
• Support events, presentations, and other campus activities requiring basic IT or AV assistance
• Help support operational management of Apple devices through JAMF and Chromebooks through Google Admin, as assigned
• Maintain device readiness, accessory inventory, and other support-related equipment
• Escalate more complex systems, infrastructure, or application issues appropriately
• Provide timely and professional customer service while communicating clearly about issue status and resolution steps
• Stay current with the systems, devices, and support practices used by the school

Qualifications and Skills

• Bachelor's degree in Computer Science, Information Systems, or a related field preferred (or equivalent experience/certifications)
• Apple Certified Support Professional certification is a plus
• Two (2) or more years of experience working in an IT Office or similar environment, working in a school setting is a plus
• Strong communication and interpersonal skills, with a proven ability to maintain patience and professionalism with users of varying technical abilities
• Demonstrate reliability, responsiveness, and strong organizational skills

Benefits

The school offers highly competitive salaries, extensive benefits, and meaningful opportunities for professional development, growth, and leadership. It is an equal opportunity employer committed to diversity and inclusion.

Pay

$60,000 - $70,000 based on experience

Schedule

N/A