IT Support Technician L2 - Contract - Onsite

Responsibilities

• Install and configure computers, peripheral equipment, and software
• Respond to tickets in accordance with established guidelines
• Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
• Respond in timely manner to requests and issues
• Repair and replace equipment as needed
• Provide onsite and remote support to end users
• Elevate and coordinate out of scope technical issues
• Assist in AV setups as needed for meetings
• Aid in new hire training for basic IT needs
• Set up new workstations for users (deploying equipment, checking over account setups)

Requirements

• Customer service mentality
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Solid understanding of computers, networks and software
• Experience using MS Office applications: Word, Excel, Outlook
• High attention to detail
• Ability and willingness to work in a collaborative team environment
• Ability and willingness to quickly learn new technology and software
• Ability to lift 35 lbs.

Qualifications

• 1 years of related experience or an Associate degree in a related discipline
• Previous experience with Insitu systems

Skills

• Technical capability
• Self-starter
• Organizational and customer service skills

Benefits

• Equal Opportunity Employer

Pay

• N/A

Schedule

• 100% Onsite