IT On-Site Support Technician

Responsibilities

• Respond to IT incidents and requests at your main office and during visits to offices in the region.
• Transfer requests and incidents to a more specialized level of support if necessary.
• Identify and document recurring problems and make recommendations for corrective measures, participating in their implementation when possible.
• Collaborate with various administrators and analysts to resolve complex incidents and maintain infrastructure equipment.
• Develop collaborative relationships with office managers to understand their IT challenges and address these needs effectively.
• Participate in office deployment, relocation, and renovation projects.
• Maintain inventory of IT assets in the CMDB rigorously.
• Contribute to the documentation of IT incident resolution processes.
• Participate in the development of long-term strategies and planning for future IT needs.
• Occasional preparation and replacement of computer workstations.
• Monitor, report, and contribute to the resolution of problems related to shared IT services.
• Contribute to computer performance testing and reporting.
• Participate in the development of long-term strategies and planning for the future needs of IT services.

Required Qualifications

• A very strong desire to serve and help users.
• A marked interest and great curiosity towards information technologies.
• Able to communicate clearly orally and in writing.
• Manage priorities and customer expectations.
• High School Diploma
• 5 years of relevant experience
• 2 to 5 years of experience as a level 2 support technician.

Preferred Qualifications

• Degree or certificate in computer science or other computer-related discipline.
• A+, Network Plus or Help Desk Institute certification.
• Proficiency in Microsoft Office 365 and common office tools/software.
• Knowledge of ServiceNow.
• Knowledge of ITIL processes.

About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors, and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water, and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals, and challenges.

Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

NOTICE TO THIRD PARTY AGENCIES: WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.