IT On-Site Support Technician

Responsibilities

• Respond to IT incidents and requests at your main office and during visits to offices in the region.
• If necessary, transfer requests and incidents to a more specialized level of support.
• Identify and document recurring problems and make recommendations for corrective measures, as well as participate in their implementation when possible.
• Collaborate with the various administrators and analysts (server, network, security, etc.) to ensure the resolution of complex incidents and the maintenance of infrastructure equipment.
• Develop collaborative relationships with office managers to better understand their IT challenges and work with your IT leader to address these needs as effectively as possible.
• Participate in office deployment, relocation and renovation projects.
• Maintain the inventory of IT assets in the CMDB rigorously.
• Occasional preparation and replacement of computer workstations when the local group responsible for the preparation of this equipment cannot respond within the required time.
• Monitor, report and contribute to the resolution of problems related to shared IT services (audio/video, printers, Wifi, cabling, networking, etc.).
• Contribute to the documentation of IT incident resolution processes.
• Participate in the development of long-term strategies and planning for the future needs of IT services.

Required Qualifications

• A very strong desire to serve and help users.
• A marked interest and a great curiosity towards information technologies.
• Able to communicate clearly orally and in writing.
• Know how to manage priorities and customer expectations.
• 2 to 5 years of experience as a level 2 support technician.
• Degree or certificate in computer science or other computer-related discipline.
• A+, Network Plus or Help Desk Institute certification.
• Proficiency in Microsoft Office 365 and common office tools/software.
• Knowledge of ServiceNow.
• Knowledge of ITIL processes.

About the Role

This position is made for those who like to be on the field and constantly in the heat of the action!

Benefits

• Comprehensive suite of benefits focused on health and financial stability.
• Medical, dental, vision, disability, and life insurance.
• Retirement savings.
• Paid sick leave.
• Paid vacation (or other personal time).
• Paid parental leave.
• Paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Pay

Expected Salary (all locations): $57,800.00 - $90,000.00

Schedule

N/A

Skills

• Strong desire to serve and help users.
• Interest and curiosity towards information technologies.
• Clear communication skills.
• Ability to manage priorities and customer expectations.
• Experience as a level 2 support technician.
• Education in computer science or other computer-related discipline.
• A+, Network Plus, or Help Desk Institute certification.
• Proficiency in Microsoft Office 365 and common office tools/software.
• Knowledge of ServiceNow.
• Knowledge of ITIL processes.

Benefits

• Comprehensive suite of benefits focused on health and financial stability.
• Medical, dental, vision, disability, and life insurance.
• Retirement savings.
• Paid sick leave.
• Paid vacation (or other personal time).
• Paid parental leave.
• Paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

About WSP

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career. At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges.

Notice to Third Party Agencies

We do not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.