IT Support Technician IV - Omaha

Essential Job Functions/Duties

• Practice, support, and uphold the Mission, Vision, and Values of WarHorse Gaming Omaha, LLC.
• Aid in the development and maintenance of business continuity and disaster recovery plans and respond to technology-related incidents as needed.
• Install, configure, maintain, monitor, and troubleshoot desktop computers, laptops, printers, scanners, peripheral devices, presentation equipment, networking equipment, and associated software.
• Provide technical support and training to team members regarding hardware, software, and equipment operation.
• Diagnose and resolve complex hardware and software issues for end users while implementing effective corrective solutions.
• Respond promptly to IT support requests received by phone, email, or other communication methods.
• Cook up with third-party Audio/Visual vendors and provide AV support for business operations and events.
• Install, maintain, and support Windows operating systems, Microsoft applications, and related technologies.
• Aid in server deployments, network equipment maintenance, and data center operations.
• Maintain accurate inventories of computer hardware, networking equipment, and peripheral devices.
• Document hardware installations, repairs, upgrades, failures, and equipment removals.
• Monitor hardware warranties, maintenance agreements, and vendor contracts.
• Support Active Directory administration and troubleshooting.
• Perform network diagnostics utilizing appropriate system tools.
• Perform other duties as assigned.

JOB REQUIREMENTS

• Must be at least 19 years of age.
• High School Diploma or equivalent required.
• Minimum of two (2) years of experience installing and troubleshooting Windows operating systems, desktop hardware, Microsoft products, servers, and network equipment.
• Minimum of one (1) year of experience working in an Active Directory environment.
• Experience using system administration and diagnostic tools such as Wireshark, Fluke Meter, Altiris, and Ghost preferred.
• Previous experience supporting data center environments preferred.
• Previous casino IT experience preferred.
• Experience supporting gaming systems, table game systems, cash dispensing systems, and kiosk technology preferred.
• Strong troubleshooting, organizational, and customer service skills.
• Ability to communicate effectively in English, both verbally and in writing.

CORE COMPETENCIES

• Collaboration
• Guest Focus
• Communication
• Problem Solving
• Flexibility
• Ethical Conduct
• Stress Management
• Attention to Detail
• Technical Aptitude

WORK SCHEDULE

• This is a full-time position supporting a 24/7/365 gaming operation.
• The normal schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; however, evenings, overnight shifts, weekends, holidays, and on-call support may be required based on business needs.