IT Support Technician I

Position Highlights

The IT Support Technician I provides in-person and/or remote technology support services to team members across the organization. This position involves responding to and resolving incidents and requests for assistance with computer systems, installing hardware and software, maintaining documentation, and contributing to maintaining hardware and software license inventory records.

Responsibilities

• Respond to and resolve incidents and requests for assistance with computer systems, and provide a superior customer support experience for all users.
• Install computer hardware and software, including desktops, laptops, printers, scanners, tablets, operating systems, audio-video, phones and applications.
• Maintain documentation for each incident and request, and escalate complex problems to the next level of support per documented procedures.
• Follow organizational standards for devices and software as approved and directed by leadership.
• Report any non-standard installations of software or hardware to leadership.
• Work with networking and systems administration staff, as required, to provide proper end-user related network, servers, and applications/systems.
• Contribute to maintaining hardware and software license inventory records.
• Aids in site walk-through and audits to ensure accurate equipment and compliance.
• Aid fellow IT Support Technicians to improve teamwork, knowledge, and customer service.
• Take appropriate direction from supervisor, manager, and senior leadership.

Credentials And Experience

• High School Diploma/GED
• Minimum of two (2) years' experience supporting the following hardware: desktops, laptops, thin clients, cellular phones, tablets, and related peripherals.
• Minimum of two (2) years' experience supporting Microsoft Windows 10 and Microsoft Office 365, including Word, PowerPoint, Excel, Outlook and OneDrive.
• Minimum of two (2) years' experience supporting networking technologies, including LAN, Wi-Fi, and VPN.
• Minimum of two (2) years' experience working with Active Directory, SCCM, ticket management software such as ServiceNow, and video communication software such as Zoom.
• Minimum of two (2) years' experience of customer service.

Preferred Experience

• One (1) year of experience in a healthcare IT position.
• One (1) year of experience supporting Apple Mac desktops, laptops, iPads, and iPhones.

Pay

The salary range for this position is $25.68 - $39.16. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions. We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.