IT Support Technician - Helpdesk

Responsibilities

• User Support and Service Delivery
• Troubleshoot desktops, laptops, mobile devices, printers, conferencing systems, connectivity, and business applications
• Deliver excellent customer service
• Systems and Application Support
• Configure, deploy, and support endpoint devices, Microsoft Windows, Microsoft 365, user administration, and endpoint management technologies
• Support virtual desktop, remote-access, and engineering applications, including Autodesk and Bentley products
• Infrastructure and Security Support
• Maintain endpoint security through patching, monitoring, vulnerability remediation, and security best practices
• Documentation and Continuous Improvement
• Create and maintain technical documentation, knowledge articles, support procedures, and end-user guides
• Participate in technology deployments, office openings, system upgrades, and continuous improvement initiatives

Requirements

• High school diploma or equivalent required
• Five or more years of experience supporting enterprise technology environments, preferably within a multi-office organization
• Strong troubleshooting skills across Windows operating systems, Microsoft 365, endpoint devices, business applications, remote access, and network connectivity
• Experience with endpoint deployment, device management, user administration, and Microsoft Configuration Manager, Microsoft Intune, or similar platforms
• Familiarity with IT service management (ITSM), basic cybersecurity practices, and supporting remote or geographically distributed employees
• Strong communication, organizational, and customer service skills, with the ability to manage multiple priorities and explain technical concepts to users of varying technical abilities
• Ability to perform hands-on hardware installations and travel occasionally to other company locations