IT Support Technician (Help Desk)

Description

The IT Support Specialist is a customer-focused phone support role responsible for providing software and technical assistance to end users in a fast-paced environment. This position requires excellent communication and customer service skills, strong autonomy, and the ability to work independently with minimal supervision. The role is primarily focused on phone and software support, with no hardware repair or deployment responsibilities.

Key Responsibilities & Qualifications

• Deliver exceptional customer service and support via phone and other communication channels.
• Provide troubleshooting and support for mobile devices, software applications, and PC-related issues.
• Communicate effectively with customers, training room participants, IT Service Center teams, and other stakeholders.
• Perform administrative tasks, including calendar management, scheduling, and email coordination.
• Demonstrate strong accountability, time management, and professionalism while working independently, especially during periods of limited supervision.
• Maintain a consistent customer-focused presence throughout the entire shift and ensure support coverage is uninterrupted.

Top Skills

Details customer support, technical support, software troubleshooting

Additional Skills & Qualifications

• The ideal candidate is highly reliable, self-motivated, and capable of working independently without direct oversight.
• They are software-focused, possess strong customer-facing communication skills, and thrive in a phone support environment.
• Success in this role requires initiative, dependability, and a commitment to delivering excellent support throughout the assigned shift.
• Must be able to pass a drug (non-THC) and 7 year lived background check.
• Must be a US Citizen or Green Card/Permanent Resident per end clients' contractual agreement.

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Everett, WA.

Pay And Benefits

The pay range for this position is $20.77 - $20.77/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.