IT Support Technician

About the role

Wolf Consulting, LLC is the region's trusted leader in computer support and cloud services for small and mid-size businesses. For more than 37 years, we’ve been serving and satisfying our clients by relieving their technology worries so that they can concentrate on growing their businesses and realizing their goals. We are seeking an experienced IT Support Technician (Tier 2/Tier 3) to join our quickly growing managed service team.

Responsibilities

• User and computer account maintenance
• Microsoft Windows Server infrastructure and storage
• Microsoft 365 and Office 365 implementation and support
• Microsoft Azure implementation and support
• Familiar with remote management and monitoring tools
• Familiar with scripting and automation
• Backups, disaster recovery, and business continuity
• Cyber Security
• Firewalls, Switches and Wireless Access Points

Requirements

• 5+ years of experience in the support of a variety of Microsoft networks for small and mid-size businesses.
• Affiliate or Bachelor’s degree in Information Technology, or have equivalent IT support experience, certifications, and/or training.
• Relative industry certifications including Microsoft, CompTIA, etc.
• Familiarity with ConnectWise or similar ticketing system for time and record keeping.
• Excellent customer service skills and initiative to go the extra mile for our clients and team members.

Benefits

• Being a team member of the strongest and fastest-growing IT networking company in the region.
• Working in a fun, energetic, and team-oriented hybrid work environment.
• Our commitment to helping you grow professionally with training and career advancement opportunities including certification testing support, training, and reimbursement.
• Competitive salary and benefits package including 100% employer paid medical, vision and dental insurance at the employee level, generous PTO and holiday offerings, 401(k) Plan with company match, performance bonus, and monthly cell phone stipend.
• Limited on-call hours for technical employees.
• Social events and volunteering opportunities inside and outside the office.

Pay

Competitive salary and benefits package including 100% employer paid medical, vision and dental insurance at the employee level, generous PTO and holiday offerings, 401(k) Plan with company match, performance bonus, and monthly cell phone stipend.

Schedule

This is a hybrid position. After the initial onboarding and training period, this person will work two days per week in our office in Monroeville and three days per week remotely from a home office.

Contact

For more information about Wolf Consulting, LLC, please visit www.wolfconsulting.com. For more information about current employment opportunities at Wolf Consulting, LLC please visit www.wolfconsulting.com/careers.