IT Support Technician
val's services · Houston, TX · 5 days ago
Information TechnologyFull-time
About the role
IT Service Technician providing tier 1–2 support for federal customers’ IT needs.
Responsibilities
- Troubleshoot and resolve hardware, software, and network issues.
- Support desktops, laptops, and mobile devices to ensure secure, reliable operations.
- Manage and support user accounts and access.
- Provide responsive customer-focused technical support within an IT & Technical Support environment.
- Collaborate with cybersecurity and infrastructure teams to maintain secure systems.
- Identify opportunities to improve support processes and service quality.
Qualifications & Skills
- Experience delivering tier 1–2 technical support.
- Strong troubleshooting skills across endpoints and connectivity.
- Knowledge of user account administration and basic security practices.
- Ability to work cross-functionally with cybersecurity and infrastructure teams.
- Commitment to continual learning and process improvement.