IT Support Technician

About the role

On site IT support for University academic departments, research labs, and administrative offices in the O'Hara corridor of support. This position is in the Pitt IT Engagement & Customer Success department at the Pittsburgh campus. Work arrangement is on-campus. The assignment has potential to result in a regular staff position.

Responsibilities

• Provide on-site IT support to academic departments, research labs, and administrative offices
• Be mobile around campus to support users in the O'Hara corridor
• Deliver exceptional customer service
• Assist peers and facilitate team success
• Manage tasks efficiently and meet deadlines
• Maintain excellent communication skills

Requirements

• Associate's degree or equivalent
• Minimum 3 years of relevant experience
• Successful completion of background check (for finalists)
• PA Act 153 clearances required prior to employment and as condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance

Skills

• Basic IT skills
• Troubleshooting skills
• Customer service skills and experience
• Knowledge of Windows and macOS (preferred)

Pay

Requested pay rate: $24.00 per hour

Schedule

• 37.5 hours per week
• Monday – Friday, 8:30 a.m. – 5:00 p.m.