IT Support Technician

Job Description

The University of Notre Dame is seeking an IT Support Technician to join the Client Experience team within the Office of Information Technology (OIT). This role is central to ensuring seamless support for faculty, staff, and students.

Responsibilities

• Receive and record information regarding each technical problem or request, providing support to identify, diagnose, and resolve basic to complex issues.
• Appropriately route issues that cannot be resolved at the Service Desk to other specialized IT support groups within OIT and across campus.
• Provide technical support for core functions, including the Imaging Center, the Campus Workstation Program, and Enhanced Technology Partnerships.
• Identify user problem trends to assist in developing user documentation, training materials, knowledge base articles, web content, and campus communications.
• Design and conduct structured testing of new services, including performing quality checks on related documentation.
• Represent the Client Experience team on IT projects and committees to assist with support planning and change management for new and evolving services.
• Aid in the training and mentoring of new Service Desk staff, operational partners, contractors, and student employees.

Qualifications

• Minimum: High school diploma or GED. At least 1 year of professional experience in a relevant technical or customer-facing environment.
• Excellent customer service skills and strong verbal and written communication skills.
• Excellent knowledge of computers, operating systems, and productivity applications.
• Understanding of computer networks and telephone services.
• Ability to work in the United States, now or in the future, without visa sponsorship.

Preferred Qualifications

• Prior experience working in a Help Desk, Service Desk, or related IT technical support environment.
• Demonstrated professional customer service experience.
• CompTIA certification or other related technical certifications.

Additional Information

• We are hiring three total IT Support Technician roles. One position is a full time, permanent position. Two of the positions are full time, two-year limited term roles.
• Deadline to apply (subject to change): Wednesday, August 5th, 2026
• Salary: Up to $50K, commensurate with experience
• Please include a cover letter for full consideration of your application
• Note: this is a fully onsite position