IT Support Technician

About the role

Tucker Ellis LLP is seeking a dedicated Support Technician to join our IT team. This role is essential in providing top-tier technical support for our employees and guests, addressing software, hardware, printer, and audio-video conferencing needs. The Support Technician’s primary job function is providing technical software, hardware, telephone, printer and audio-video conferencing problem resolutions to firm employees and guests. This role participates in a rotating on-call schedule that involves after-hours and weekend support. The position requires in-person attendance five days a week in the St. Louis, Missouri office. The candidate will be the sole IT support person on-site.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance.
• Diagnose and resolve computer, application, and basic network technical issues.
• Provide in-person and remote support.
• Provide desktop and laptop hardware support.
• Troubleshoot and repair troublesome Microsoft Word documents.
• Assist with desktop videoconferencing systems tools like Zoom and Teams.
• Troubleshoot VPN and Internet connectivity issues.
• Use imaging tools to build and rebuild computers for distribution.
• Perform miscellaneous job-related duties as assigned.

Requirements

• High School Diploma or GED required.
• Advanced technical education is a plus but not a requirement.
• The candidate must work independently and as a member of a team servicing a wide variety of customers, both internal and external to the firm.
• Excellent communication skills and patience working with users.
• Ability to record, track, correspond, and document resolution of user problems.
• Strong knowledge of Microsoft Windows and the Microsoft Office 365.
• Three (3) years of experience in application support and troubleshooting, preferably in a law firm or law department environment, but will look at other corporate settings.
• The candidate must pass a background check.

Working Conditions and Physical Effort

Work is performed in a typical interior/office work environment. Physical effort is required. Specifically, tasks such as moving computers, connecting computer cables and lifting computer related equipment.

Benefits

• Excellent Compensation
• Medical, Dental, Vision, Life Insurance, and other voluntary benefits to choose from
• 401K/Profit Sharing