IT Support Technician

About the role

Join a company with more than 100,000 employees operating in over 130 countries, where you'll help protect critical leasehold interests, support strategic development initiatives, and collaborate across Land, Legal, Finance, Operations, and Business Development. This role offers broad exposure to both onshore and offshore assets while contributing to an organization committed to delivering more reliable, accessible, and sustainable energy. The IT Support Technician will provide hands-on technology support across multiple Houston-area facilities, gaining exposure well beyond a traditional desktop support environment.

Schedule

This 12+ month contract will work onsite five days per week, Monday through Friday from 8:00 AM–5:00 PM, and float between Bayport, La Porte, and Houston locations.

Responsibilities

• Provide Level 1, 2, and 3 technical support for desktops, laptops, peripherals, mobile devices, phones, conference systems, and business applications.
• Troubleshoot PC hardware, Microsoft operating systems, Microsoft 365, networking, server infrastructure, and site-specific applications.
• Utilize SCCM to image computers and deploy software, operating system patches, security updates, and application updates.
• Administer and troubleshoot Active Directory users, computers, file permissions, and related access issues.
• Maintain incident and service request tickets through resolution, escalation, and closure.
• Provide smart-hands support to Network and Server Infrastructure teams across multiple facilities.
• Troubleshoot smart badge access and connectivity issues for users without VPN access.
• Support local applications critical to facility operations and coordinate escalations with application teams.
• Maintain accurate hardware and software inventory records.
• Support conference room, collaboration, mobile, and telecommunications technology.
• Provide end-user training on standard hardware, software, security requirements, and IT procedures.
• Participate in IT projects and coordinate with global technology teams to implement enterprise standards and solutions.
• Travel between Bayport, La Porte, and Houston facilities based on business support needs.

Requirements

• Minimum of 5 years of end-user IT support experience required.
• College degree or equivalent professional experience required.
• Experience with SCCM, including PC imaging and software deployment.
• Extensive knowledge of PC hardware, Microsoft operating systems, Microsoft 365, Outlook, and office productivity applications.
• Experience with Active Directory user and computer management.
• Working knowledge of networking fundamentals and server infrastructure.
• Experience troubleshooting hardware, operating systems, applications, and network connectivity.
• Ability to work onsite Monday–Friday, 8:00 AM–5:00 PM, and travel between Houston-area facilities.
• Flexibility to work extended hours when required.

Qualifications

• Linux operating system experience preferred.
• Spanish and/or French language proficiency is a plus.