IT Support Technician

The IT Support Technician role is offered by a partner company managing all applications and next steps. This position is based in the United States and offers remote technical support to employees.

About the role

You will serve as the primary point of contact for daily IT issues, delivering efficient solutions across hardware, software, and user access needs. The role combines technical troubleshooting, customer service, and independent problem-solving within a small and collaborative workplace.

Accountabilities

• Provide reliable remote technical assistance to employees, ensuring smooth daily operations across desktop systems, applications, and connectivity tools.
• Troubleshoot and resolve Microsoft 365 and Office 365 application issues.
• Manage basic user administration tasks within Active Directory.
• Diagnose and resolve Windows operating system issues, desktop application problems, and peripheral-related challenges.
• Support Wi-Fi connectivity, printer troubleshooting, and common workstation issues.
• Deliver responsive, professional, and customer-focused assistance while maintaining clear communication with users.
• Identify recurring technical issues and apply effective troubleshooting approaches to improve user experience.
• Escalate advanced networking, infrastructure, and complex technical incidents to appropriate support teams.
• Document support activities, solutions, and troubleshooting steps according to established processes.
• Maintain strong organization and prioritization while managing multiple support requests remotely.

Requirements

• Extensive experience in IT support and strong ability to troubleshoot end-user technology issues independently.
• Strong experience supporting Microsoft 365 (Office 365) environments.
• Experience with Active Directory user administration and account management.
• Proven ability to troubleshoot Windows operating systems, hardware, printers, Wi-Fi connectivity, and desktop applications.
• Strong understanding of common IT support processes and troubleshooting methodologies.
• Excellent verbal and written communication skills with a professional customer service approach.
• Ability to work independently in a fully remote environment with minimal supervision.
• Strong organizational skills, attention to detail, and ability to manage priorities effectively.
• Comfortable collaborating with escalation teams to resolve more complex technical issues.

Benefits

• Part-time remote position working approximately 20 hours per week.
• Flexible scheduling during standard business hours, based on alignment with the hiring team.
• Contract opportunity lasting up to 12 months.
• Competitive pay rate of approximately $38-$40 per hour.
• Opportunity to support a close-knit remote workforce and make a direct impact on daily operations.
• Opportunity to apply and strengthen technical support skills across a variety of workplace technologies.