IT Support Technician

Primary Duties & Responsibilities

• Troubleshoot hardware, software, and system issues efficiently over the phone, via remote log-in tools, or onsite.
• Perform routine system updates, security patches, and preventative maintenance activities.
• Manage user accounts, permissions, and access controls within internal company systems and cloud platforms.
• Assist with network troubleshooting, internet connection issues, and basic configuration of network devices.
• Support and maintain security software, including Anti-virus, Anti-SPAM, Anti-Spyware, and other security-related technologies.
• Log and update technical issues, service order resolutions, and support procedures within IT ticketing and PSA/RMM systems.
• Maintain an organized inventory of IT assets, coordinate hardware replacements, and assist with deploying new technology solutions.
• Provide clear technical guidance and training to end-users regarding software and system usage.

Qualifications & Competencies

• Experience: 2+ years of experience in a Support Technician, IT Helpdesk, or PC Technician role.
• Education: Associate’s or bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical work experience).
• Core Technical Skills: Strong proficiency in modern Windows Desktop Operating Systems and a basic understanding of modern Windows Server Operating Systems; proficiency with Microsoft Office/Microsoft 365 Suites, Adobe, and standard corporate desktop software; familiarity with Active Directory, remote desktop log-in tools, and IT ticketing/RMM systems.
• Certifications: CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or related manufacturer certifications are a major plus.
• Professional & Soft Skills: Exceptional written and oral communication skills; strong troubleshooting skills with the ability to independently analyze, prioritize, and manage multiple urgent requests; self-motivated, enjoys learning new skills, and functions effectively both individually and as part of a service team.

Work Conditions & Physical Requirements

• Standard 40-hour work week.
• Manual dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and component parts.
• Ability to lift and transport moderately heavy objects, such as computers, servers, and hardware peripherals.
• Must possess a valid driver's license and a reliable, insured vehicle to accommodate business travel and deliveries as required.