IT Support Technician

Overview

This position's primary responsibility is to provide onsite technical support for the DCAS Testing Center computers located at 300 Cadman Plaza.

Responsibilities

• Provide dedicated onsite support for PC hardware, software, and peripheral devices at the DCAS Testing Center (149 Pierrepont Street, Brooklyn, NY 11201).
• Install, update, and maintain computer systems, including Microsoft Windows and Apple macOS platforms.
• Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
• Deploy and configure desktops, laptops, handheld devices, and printers.
• Perform routine system administration tasks and assist with computer-related services for users.
• Conduct hardware and software evaluations, technical reviews, and recommendations.
• Coordinate with departments to support project requirements and ensure minimal downtime.
• Document technical issues and resolutions and maintain accurate support records.
• May be required to provide support at other MTA locations as assigned.

Requirements

• Must be capable of moving and lifting equipment as necessary.

Preferred Qualifications

• 4 to 6 Years of Experience
• Proficiency in supporting PC hardware, software, printers, and related peripherals.
• Experience with Microsoft Windows and Office suite of applications (Microsoft 365 Suite, Outlook...).
• Familiarity with Apple operating systems.
• Familiarity with Oracle client-based applications.
• Experience with Active Directory and networking equipment.
• Knowledge of Ethernet cabling and networking protocols such as TCP/IP.
• Experience with CAD software and technical drawings is a plus.
• A+ and Network+ certification preferred
• Strong interpersonal skills and excellent oral and written communication abilities.
• Experience with Device provisioning (Autopilot)