IT Support Technician

About the role

The Support Technician provides Tier 1 and Tier 2 technical support primarily for Hall Pringle’s Las Vegas Office while also assisting with technology support needs across the firm.

Responsibilities

• Serve as the primary Tier 1 and Tier 2 support technician for the Las Vegas office, delivering timely and professional technical assistance.
• Respond to and resolve daily support tickets related to hardware, software, network connectivity, peripherals, and user access.
• Troubleshoot and resolve common desktop, laptop, mobile device, and application issues.
• Escalate complex issues appropriately while maintaining ownership and follow-through.
• Support videoconference and in-person meeting requests including scheduling, configuration, and live meeting launches.
• Act as the lead technician for all Las Vegas-based technology projects, including office technology upgrades, device deployments, and infrastructure improvements.
• Collaborate with vendors, contractors, and internal teams as needed for technology initiatives.
• Ensure office technology standards align with firmwide IT policies and practices.
• Participate in firmwide IT projects, initiatives, and rollouts as assigned.
• Collaborate with IT team members across offices to support shared systems, applications, and services.
• Aid in documentation, asset tracking, and process improvements to enhance service delivery.

Requirements

• 3 years - 5 years experience in an IT Support Role
• Outstanding attention to detail
• Highly proficient using MS Office Suites: Word, Excel, Outlook, and On-Line Case Management Software (Knowledge with Milana and FileVine, a plus)
• Must be highly organized, able to multitask and juggle competing priorities in a fast-paced environment
• Strong time management skills and strong attention to detail
• Excellent communication and organizational skills