IT Support Technician

About the Role

You will assist Garney employees with technology issues, configuring and deploying technology equipment, and adapt to different problems developing solutions to improve the experience employees have with their technology. To thrive in this position, you must be motivated to learn about IT procedures, interact well with people, and have the ability to provide detail on issues and solutions.

Responsibilities

• Support IT operations by maintaining technology equipment
• Maintain IT tickets by finding solutions and updating within the system
• Troubleshoot general issues and provide detail in solutioning
• Configure and maintain technology
• Understand technical documentation and follow IT procedures
• Develop and track technology equipment and processes

Requirements

• Organizational skills and the ability to swiftly adapt to assist with multiple issues
• Knowledge of basic networking concepts
• Understanding of basic security and cybersecurity concepts
• Bilingual in English and Spanish (preferred)

Benefits

• Free medical, prescription, dental, and vision plans ($0 premiums)
• Virtual doctor visits with no co-pay
• Shares of company stock at no cost starting your first day
• 401(k) plan with a 3.5% match
• Student loan resources
• Weekly paychecks
• Paid time off
• 8 paid holidays
• Health Savings Account (HSA) with a lump sum and matching contributions
• Free life insurance and disability policy
• Free access to healthcare coordinators
• Counseling sessions with mental health professionals at no cost
• Access to consultations with legal and financial professionals at no cost
• Free programs assisting with weight loss, maternity health, prescriptions for chronic conditions, and more
• 50% employee discount in the Garney apparel store