IT Support Technician

Job Details

SNAPSHOT OF YOUR RESPONSIBILITIES

• Includes the installation, configuration, and ongoing usability of desktop and laptop computers, mobile devices, applications, and related technology within established FOX standards and guidelines.
• Support a user base of approximately 175 employees.
• Recommend and perform hardware and software upgrades on systems to ensure security, reliability, performance, and longevity.
• Ensure systems interconnect seamlessly with diverse systems.
• Deploy new or upgraded technologies as required.
• Maintain hardware/software inventory for all managed technologies.
• Support the station's virtual environment.
• Afford assistance with maintaining the station's infrastructure.
• This includes but is not limited to technical support of the station’s servers (Windows/Linux), computers (Windows/macOS), and associated equipment.
• Activities will require interaction with other members of the FOX Technology teams, Station group and vendors to diagnose and resolve unique, non-recurring problems.
• All work performed requires initiative, good judgment and must be able to resolve issues and isolate faults methodically.
• Afford assistance with the creation and maintenance of technical documents used for planning and supporting local servers and networks.

WHAT YOU WILL NEED

• In depth technical familiarity on the deployment, support and effective use of standard technologies including, but not limited to:
• Technical:
• - Bachelor's Degree or related experience is required
• - Microsoft Windows and Linux server operating systems
• - DHCP and DNS
• - Microsoft Windows and Apple macOS operating systems, along with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint)
• - Network printing and multi-function devices
• - Diagnostic tools for on-prem, cloud, computer and network environments
• - Systems and components for servers, workstations, and laptop computers
• - Knowledgeable on collaboration applications (Slack, Box, Google Workspace, Password management, and Zoom)
• - Actively explore and adopt emerging technologies, including AI-driven tools, to enhance problem resolution, automate routine tasks, and continuously improve the end-user support experience.

NICE TO HAVE, BUT NOT A DEALBREAKER

• Knowledgeable in basic IP networking and troubleshooting
• Knowledgeable in Virtualization (VMware, Nutanix, AWS Outpost), SAN Storage (HPE, NetApp, and Isilon)
• Knowledgeable in Cloud Services - Amazon EC2 Compute, S3 Storage & Workspaces
• Knowledgeable in security protocols and remediation
• Knowledgeable in broadcast systems (Avid, Grass Valley, Evertz, BitCentral, Chyron, Sony, Ross)
• Knowledgeable in Infoblox DHCP and DNS
• Knowledgeable in telephony PBX / VOIP – Cisco Call Manager
• Apple and/or HP Desktop/Laptop, HPE ProLiant and/or Dell Servers, Tablets and Smartphones, Cisco and/or Arista Switch Hardware Platforms
• Applications/Software: Veeam, Imaging Tools, OKTA, AWS workstations, CrowdStrike, ServiceNow, Tanium