IT Support Technician

What You’ll Do

• Resolve enduser issues across Windows endpoints, common business applications, printers, peripherals; document all work in the ticketing system.
• Administer Active Directory users, groups, permissions, and related access controls; assist with Group Policy troubleshooting and onboarding/offboarding activities.
• Support Microsoft 365 services and users, including Exchange Online, SharePoint Online, OneDrive, Teams, mail flow, access, sync, and collaboration issues.
• Support Microsoft 365 security and endpoint management capabilities, including Intune and Microsoft Defender for Endpoint.
• Troubleshoot network connectivity issues including switching, VLANs, WiFi, VPN access, DNS, SSL/certificates, and firewall-related access issues; coordinate changes with senior IT as needed.
• Support modern authentication and identity workflows, including MFA enrollment/troubleshooting and PKI/certificate-based authentication such as DoD CAC login support.
• Aid with VMware vSphere/ESXi administration, including VM provisioning, templates, snapshots, patching coordination, basic performance triage, and support for other virtualization platforms as assigned.
• Support server and endpoint hardware operations, including imaging, maintenance, inventory assignment, Dell PowerEdge/iDRAC tasks, and lifecycle support through disposal.
• Follow security best practices and contribute to continuous improvement of reliability, documentation, standard procedures, and operational consistency.

Training Support Responsibilities

• Provide technical support for training department activities, including weekly classes using digital materials, workstations, media, and local or remote student access.
• Support training workstations and servers, including installation, testing, and maintenance of operating systems, Microsoft Office, business support software, Apache Tomcat, and Java-based enterprise web applications.
• Diagnose and troubleshoot training-specific network and application connectivity issues for local and remote instructors, students, and classroom environments.
• Support training virtual environments running VMware ESXi or other approved virtualization platforms, including baseline templates, VM cloning, snapshots, and classroom reset activities.
• Maintain training hardware/software assignment documentation, routine audits, and baseline stocking levels for classroom and training support equipment.

Required Qualifications

• 3+ years of IT support experience; 5+ years preferred for candidates with broader enterprise, systems, or security support experience.
• Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• CompTIA Security+ certification required, or ability to obtain within a 90-day probationary period.
• Experience supporting Windows system administration, Microsoft Office, endpoint imaging, hardware support, and common enterprise applications.
• Experience with Active Directory administration and basic Group Policy troubleshooting.
• Experience supporting Microsoft 365 services such as Exchange Online, SharePoint Online, OneDrive, Teams, and related user access issues.
• Working knowledge of networking fundamentals including TCP/IP, DNS, SSL/TLS, PKI, VLANs, switches, WiFi, VPN, and basic firewall concepts.
• Experience with MFA and certificate-based authentication; DoD CAC support experience preferred.
• Strong organization, documentation, research, problemsolving, analytical, verbal, written, and customer service skills.
• Ability to learn and adapt to new technologies quickly and work effectively with end users, instructors, students, and IT team members.
• Ability to obtain and maintain a DoD Security Clearance.
• Ability to work onsite, travel infrequently when required, lift up to 75 lbs., and sit and/or stand for extended periods of time.

Preferred Qualifications

• CompTIA A+ certification.
• Azure, Entra ID, Microsoft 365 administration, Microsoft Sentinel, and Microsoft Purview experience.
• Experience supporting VMware vSphere/ESXi, HyperV, Proxmox, or other virtualization systems.
• Familiarity with NIST SP 800171, CMMC, or DoD contractor security requirements.
• Experience with endpoint protection, vulnerability remediation, security monitoring, incident response support, or security operations support.
• Experience supporting classroom, lab, training, or hands-on technical learning environments.