IT Support Technician

At Coulson Aviation, we provide skilled employment opportunities in Thermal, California, while supporting wildfire response operations around the world. Our team helps protect communities through industry-leading aerial firefighting operations across the United States, Canada, Australia, and Chile.

About the role

This full-time, onsite position combines technical support with hands-on network administration, infrastructure projects, cybersecurity initiatives, and enterprise systems support across our office, hangar, warehouse, and operational environments.

Pay

$75,000 - $85,000 per year.

Benefits

• Comprehensive health and benefits package
• Supportive and collaborative IT team
• Opportunities to expand your technical skills and contribute to infrastructure improvement projects
• Meaningful work supporting aerial firefighting operations worldwide

Responsibilities

• Provide technical support for hardware, software, operating systems, mobile devices, and network connectivity issues
• Support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive
• Support user identities and access in a hybrid Active Directory and Microsoft Entra ID environment
• Troubleshoot user accounts, authentication, licensing, passwords, permissions, and other access-related issues
• Deploy, configure, image, maintain, and lifecycle-manage laptops, desktops, mobile devices, printers, and peripheral equipment using Microsoft Intune
• Install, terminate, label, test, and document Cat6 and Cat6A structured cabling
• Deploy and support enterprise wireless infrastructure, including wireless access points, Ubiquiti point-to-point systems, and wireless cameras
• Assist with wireless infrastructure upgrades and other IT improvement projects
• Support DNS, DHCP, IP addressing, VLAN management, and network connectivity
• Document service requests and technical work in Zendesk while maintaining accurate asset and configuration records
• Provide responsive IT support across multiple locations and time zones, including remote operational sites

Requirements

• A diploma in Information Technology, Computer Systems, Network Administration, or a related field
• At least 3 years of hands-on IT support experience
• A valid driver’s licence
• Experience supporting Microsoft 365 and Microsoft Entra ID environments
• Experience configuring, troubleshooting, and supporting network infrastructure
• Strong technical troubleshooting and problem-solving abilities
• Excellent customer-service, communication, and time-management skills
• The ability to manage competing priorities and adapt to changing operational requirements
• The ability to lift and carry up to 50 lbs and perform physical tasks that may include standing, walking, bending, kneeling, and climbing ladders

Qualifications (Assets)

• CompTIA A+, Network+, or Security+ certification
• Microsoft MD-102 or AZ-104 certification
• Experience with Aruba, Sophos, PowerShell, Veeam, Synology, or TrueNAS
• Experience working in aviation, aerospace, manufacturing, or a maintenance, repair, and overhaul environment