IT Support Technician
Cognizant · Austin, Texas Metropolitan Area · 2 days ago
On-siteInformation TechnologyFull-time
Full-time position in Austin, TX.
Responsibilities
- Diagnosing and resolving desktop/laptop hardware and software issues, both remotely and in person, through various methods like phone, chat, web tickets or in-person assistance.
- Mobile device management.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
Qualifications
- 2+ years of experience with Desktop Support — Windows and Mac.
- 1–3 years of experience with Mobile Device Management.
- Experience with ticketing tools.
- ITIL knowledge preferred.