IT Support Technician

About the role

The IT Support Technician will support daily operations of Tier I IT support, escalating to Tier II/III support if needed. This role will help the leadership team drive consistent IT service and performance across the enterprise and will participate and support the onsite, face-to-face engagement with key stakeholders and functional peers. The position requires knowledge of and support for critical business IT services, planning, development, and execution consistent with the business culture and best practices.

Responsibilities

• Provide advanced Tier I technical support across computing platforms, troubleshooting and resolving non-routine issues at the hardware, OS, and application level for both desktop and server (physical or virtual) supporting business users and technologies.
• Support key IT and business programs including Systems Support (Desktop and Server), VMware Horizon Virtual Desktop, Office 365 Online, Exchange Online, and applicable end-user applications.
• Develop technology solutions to centralize and automate the management of computing hardware and software, including OS deployment, software packaging, and Group Policy management.
• Develop processes, documentation, and standard operating procedures for managed desktop and server environments.
• Maintain IT security standards as well as stakeholder and member confidentiality. Champion internal security policies and procedures.
• Maintain and optimize new building opening setup and configuration, permissions access, process improvements, and automation/integration between systems.
• Maintain up-to-date documentation of the local technology infrastructure.
• Maintain inventories of software, versions, and applications for desktops and servers.
• Consult with functional staff and technical peers to identify and implement effective technology solutions across the enterprise.

Requirements

Here are the qualifications you MUST have to be qualified for this position:

• 1 - 3 years of relevant work experience in IT support roles.
• High School diploma required.
• Strong communication skills and the ability to work well in a team structure as well as independently.
• Ability to effectively interface with technical and non-technical staff at all organizational levels.
• Outstanding attention to detail with excellent time and project management skills.
• Ability to function in a consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
• Ability to lift a minimum of 25 lbs. (file boxes, computer, printer).

Preferred Qualifications

Here are a few qualifications we’d like for you to have:

• Knowledgeable about current Microsoft Windows operating systems with MS certification such as Modern Desktop Associate or Office 365 Fundamentals.
• Network+ and/or Cisco Certified Entry Technician (CCENT) a plus.
• Familiar with software deployment technologies.
• Knowledgeable about basic networking (TCP/IP, DNS, routing, subnetting).
• Strong understanding of computer systems and technology stacks that support them.
• Understanding of the workflow and process requirements of complex application systems.

About Us

Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We believe that when our employees succeed, our community wins.