IT Support Technician

Come be an Employee-Owner of one of the nation’s largest producers of metal roofing and siding! We sell, manufacture, build, and distribute metal building components and packages. Since 1988 we’ve grown to over 13 locations nationwide. We make raving fans of our customers with our “right, on time, every time” commitment.

About the Role

Under minimal supervision, provides support to end users on a variety of technical, IT-related issues. Help desk personnel need excellent problem-solving, communication, and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment. A strong technical understanding of hardware, software, and networking systems used throughout the organization is essential.

Responsibilities

• Takes initial end user contact via telephone, chat, in-person, or email inquiries; troubleshoots and manages hardware, software, and network problems or issues requiring information systems and applications knowledge.
• Connects with users and their related systems remotely or in-person to resolve identified problems.
• Recognizes and escalates problems requiring additional team resources as needed.
• Identifies, researches, and resolves technical problems.
• Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, and printers.
• Loads specified department-approved applications for users based on job duties or approved requests.
• Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Instructs users in the use of IT equipment, software, and documentation.
• Provides updates, status, and completion information to the IT Operations Manager and IT leadership team as needed.
• Sets up extensions, voice mail, and other features of the phone system.
• Performs tasks as directed by the IT Director.

Requirements

• High school diploma or equivalent.
• One year of work experience in an IT environment and A+ certification.
• Experience with the Microsoft 365 Suite and standard Windows administration within a business environment.
• Strong customer-oriented service delivery, focused on creating a positive computing experience for users.
• Ability to prioritize tasks based on impact and switch tasks within a dynamic environment.
• Willingness to occasionally work outside standard schedule to support production shift hours with disruptive or demanding issues, tasks, events, or projects.
• Consistently exhibits company values: "Own It. Can Do. Act in Love."

Preferred Qualifications

• Associate’s degree or two years of experience in a small to medium-sized business IT environment.

Physical Demands & Work Environment

• Work is performed in an office environment, with occasional loud noise levels on job sites in non-temperature-controlled environments.
• Routinely utilizes standard office equipment.
• Requires the ability to occasionally lift office products and supplies up to 35 lbs.
• Regularly required to talk, hear, stand, walk, use hands to finger, handle, or feel, reach, pull, push, grab with hands and arms, kneel, crouch, twist, and bend.
• Occasionally required to sit, climb, crawl, work around machinery with moving parts, or work around moving objects/vehicles.
• Reasonable accommodation may be made to enable individuals with disabilities to perform core functions.

Travel: 0 – 2 weeks per year.

Benefits

• ESOP (Employee Stock Ownership Plan) – each employee receives an allocation of stock every year.
• 401K with up to 4% company match.
• Medical, dental, and vision insurance.
• Holiday pay and vacation pay.
• Mental health resources and healthcare coordinators.
• Life insurance, Health Savings Account (HSA), and Flexible Spending Account (FSA).
• Short-term and long-term disability.
• Profit-sharing bonus and performance-based merit increases.
• Education assistance up to $5,250 each year.
• Paid time off to support a cause close to your heart.