IT Support Technician
Boulder Connect · Houston, TX · 4 days ago
On-siteInformation TechnologyFull-time
About the role
IT Service Technician supporting federal clients within an Information Technology & Technical Support team.
Responsibilities
- Provide tier 1–2 support for hardware, software, and network issues.
- Manage user accounts and ensure secure, reliable operations across desktops, laptops, and mobile devices.
- Collaborate with cybersecurity and infrastructure teams to enhance IT services.
- Contribute to process improvements and support the organization's mission to deliver agile, customer-focused IT solutions.
Qualifications
- Strong troubleshooting skills for hardware, software, and network problems.
- Experience managing user accounts and ensuring security protocols.
- Ability to work collaboratively with technical teams.
- Focus on customer service and continuous learning in a fast-evolving environment.