IT Support Technician

About the role

The IT Support Technician will be part of our technology team. The ideal candidate will be fast to learn and will provide top level support to all our users. We are a rapidly growing company, so we are interested in individuals with the potential to develop themselves in accordance with our projected growth considering this position is fully onsite. You will be the front line of support for our staff remotely, over the phone, and in person. You'll need to be friendly, have great attention to detail, have initiative and be able to explain technical issues to non-technical users in a way they can understand the problem and the solutions needed to resolve it. This position reports to the Manager of IT & Infrastructure.

Essential Duties and Responsibilities

• Support staff in day-to-day corporate technology needs, especially desktop hardware and software issues that arise
• Provide macOS/iOS enterprise management for standardization and automation
• Maintain exceptional organizational skills
• Manage and support all IT requests using Jira ticketing
• Train and educate Verato staff on software and tools
• Manage Office 365
• Basic familiarity with AV equipment and set up
• Ensure system and network security in cooperation with the security team
• Track assets, manage IT leases, ensure contract compliance
• Manage disaster recovery and maintain backups
• Document IT systems and procedures
• Support cloud-based wireless networks
• Review logs, diagnose problems, and provide solutions
• Network operations: firewalls, routers, wireless, and switches
• Perform maintenance, troubleshooting, problem diagnosis, and issue resolution
• Experience with VMWare solutions or other virtualization solutions
• Research new, emerging technologies that strengthen corporate tech solutions
• Train and coach others on new tech
• Cooperate across different functional unit groups to facilitate tech department cohesion

Education

Preferred is a Bachelor’s degree or foreign equivalent in Computer Science, Management of Technology, Computer Engineering, or a related technical field. Experience will be considered as assessed by the hiring manager.

Experience

• Must have 3-5 years of experience in the technology field
• Must have 3-5 years of hands-on macOS desktop and server experience
• Mobile support for iOS, Android, etc.
• Support for Office 365
• Active Directory
• Experience with best practices related to security, asset management, and disaster recovery
• Experience in mobile MDM solutions such as JAMF
• Scripting proficiency (phyton, java, etc.)
• AWS or other Cloud Infrastructure Experience

Equal Opportunity Employer/Veterans/Disabled

We are committed to building a strong, people-first culture that attracts, develops, and retains top talent worldwide. Verato operates on the simple principle that a company must prioritize its employees first and foremost. In return, these employees will take care of the company’s customers, and in turn, those customers will support the company’s shareholders. Verato believes in empowering teams with the best tools and development opportunities available. Staff are given chances to expand their knowledge in areas like technology (e.g., big data, distributed/cloud computing, complex algorithms), healthcare, and organizational development. As Verato continues a path of high growth and significant impact, every team member gains an influential front-row seat as we execute our business strategy. Together, we can bring about a profound and positive transformation in healthcare as we know it today.