IT Support Technician

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate etc. We need to parse the posting. First part: "Training Tomorrow's Technicians to Become Skilled, Employable And Essential. About Us - Big Changes, Better Benefits - Join us today! The Aviation Institute of Maintenance (AIM), established in 1969, is a premier institution dedicated to advancing the field of aviation maintenance through exceptional education and training. With 15 campuses nationwide, AIM is a cornerstone in the aviation industry, accounting for 20% of all students attending FAA-certified Airframe & Powerplant (A&P) schools across the country. Each year, AIM proudly contributes to the graduation of nearly one in four certified aircraft technicians in America. At AIM, you'll become part of a dynamic team of educators and leaders, all united by a shared commitment to delivering top-notch training and ensuring student success. We are passionate about equipping the next generation of aircraft technicians with the skills and knowledge needed to excel in the aviation industry. If you are eager to make a meaningful impact and help shape the future of aviation maintenance, AIM offers a rewarding environment where your contributions will truly matter. Location: 📍10640 Davidson Place, Manassas, VA 20109 Compensation: up to $34/hr Schedule (Full-Time) Monday & Wednesday: 9:00 AM – 6:00 PMTuesday & Thursday: 10:00 AM – 7:00 PMFriday: 8:00 AM – 5:00 PM Help keep our campus connected, supported, and running smoothly. Cotulla Education is seeking a Campus IT Support Technician Level 1 to provide hands-on technology support at our campus. This position serves as a primary point of contact for day-to-day IT needs, supporting employees and students with computers, technology equipment, software, hardware, network systems, and other technical needs. We’re looking for someone who brings a “listen, learn, how can I help” mentality and enjoys solving problems while providing excellent customer service. You’ll work directly with campus employees and students while partnering closely with our Home Office IT team to maintain consistent technology, security, and support standards across the organization. About The Role As a Campus IT Support Technician Level 1, you’ll provide hands-on technical support while helping maintain campus IT infrastructure, computers, network equipment, and telecommunications. You’ll troubleshoot and configure technology, manage equipment and user access, support routine maintenance and security activities, and serve as the campus Help Desk for IT-related questions. This position operates within a hybrid management structure. Technical direction and IT oversight are provided by the Home Office IT Department, while campus leadership provides day-to-day administrative oversight. Key Responsibilities Serve as the campus point of contact for IT questions and provide timely, professional customer serviceTroubleshoot, repair, assemble, maintain, install, and test computer equipmentConfigure and set up computers, laptops, and other technologySupport campus IT infrastructure, computer systems, network equipment, and VOIP communicationsMaintain, safeguard, track, and store hardware, software, and computer equipmentMonitor and support systems including Atera, Capture Client, Active Directory, and IntuneAssign computer equipment and assist users with equipment, system access, and proper useMaintain portal login information for students and employeesPerform routine patching, updates, firmware maintenance, vulnerability remediation, and other scheduled IT maintenanceSupport equipment inventory, warranty claims, repairs, and related documentationAssist other campuses with IT needs as requested by the Home Office IT Department Qualifications Education High School Diploma or GED required Experience & Technical Skills Strong troubleshooting experience with Microsoft Windows, Microsoft Office applications, network printers, and other desktop and cloud-based applicationsExperience with Intune and/or Local Active Directory is a plusBasic knowledge of RMM tools, endpoint protection, scripting, and reportingProficiency with Microsoft Office, including Word, Excel, Outlook, SharePoint, and TeamsStrong problem-solving, organizational, and analytical skillsAbility to multitask and work effectively in a fast-paced environmentAbility to work independently while collaborating effectively with campus and Home Office teamsStrong verbal and written communication skills with a customer-service mindset Certifications CompTIA A+ certification or equivalent preferredCompTIA Network+ certification or equivalent highly desirable Additional Requirements Ability and willingness to work flexible hours, including evenings and/or weekends as neededAbility and willingness to travel occasionally for business purposesAbility to push, pull, or lift up to 50 pounds and perform physical activities associated with installing, maintaining, and moving IT equipment What We Offer Competitive hourly pay401(k) with company matchHealth, dental, and vision insurancePaid time off (PTO)Paid parental leaveTuition reimbursementEmployee Assistance Program (EAP)Career growth opportunities We are committed to fostering a workplace that values integrity, collaboration, growth, and excellent service. Apply today to join Cotulla Education and help provide the technology support that keeps our campus community connected and successful. AIM is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion." We need to extract sections: - About the role: The paragraph after "About The Role". Also earlier "Help keep our campus connected..." maybe part of about us? But we can include about the role as description. - Responsibilities: The list under "Key Responsibilities". Should be bullet list. - Requirements: Might be "Qualifications Education High School Diploma or GED required". Also "Experience & Technical Skills" etc. Could be under Requirements or Qualifications. The instruction says we can have sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections to include based on content. We have: - About the role: description. - Responsibilities: bullet list. - Qualifications: Education, Experience & Technical Skills, Certifications. - Skills: maybe part of Qualifications? But we could separate Skills as a section: includes problem-solving, organizational, analytical, multitask, communication, etc. - Requirements: Additional Requirements (flexible hours, travel, lift 50 lbs). Could be Requirements. - Benefits: list under "What We Offer": Competitive hourly pay, 401(k) with company match, Health, dental, and vision insurance, Paid time off (PTO), Paid parental leave, Tuition reimbursement, Employee Assistance Program (EAP), Career growth opportunities. - Pay: "Compensation: up to $34/hr" also "Competitive hourly pay" in benefits. Pay section should contain specific pay info: up to $34/hr. - Schedule: "Schedule (Full-Time) Monday & Wednesday: 9:00 AM – 6:00 PMTuesday & Thursday: 10:00 AM – 7:00 PMFriday: 8:00 AM – 5:00 PM". Also Additional Requirements mention flexible hours etc but schedule is specific. We must not include sections with filler like "commensurate with experience". We have real specifics. We need to avoid duplicating content. For Pay we can put the compensation line. For Benefits we list the offerings. We need to ensure we don't include boilerplate like EEO etc. Remove that. Also remove "Location:" maybe we can keep as a short paragraph? The instruction says we can fold minor metadata into a short

or drop it. Location is minor metadata; we could include in a short p at top maybe. But we should not create a heading for it. We can include location in a paragraph before sections. Similarly "About Us - Big Changes, Better Benefits - Join us today!" maybe fluff; we can drop. We need to preserve all substantive information: the description of AIM, the role description, responsibilities, qualifications, skills, additional requirements, benefits, pay, schedule. We must not repeat job title as heading. We must output only HTML fragment. Let's craft:

Location: 10640 Davidson Place, Manassas, VA 20109

Then

About the role

with paragraph(s) describing role: maybe combine the "Help keep our campus connected..." and "About The Role" paragraph. We need to ensure we don't lose any substantive info. Let's extract: From "Help keep our campus connected, supported, and running smoothly. Cotulla Education is seeking a Campus IT Support Technician Level 1 to provide hands-on technology support at our campus. This position serves as a primary point of contact for day-to-day IT needs, supporting employees and students with computers, technology equipment, software, hardware, network systems, and other technical needs. We’re looking for someone who brings a “listen, learn, how can I help” mentality and enjoys solving problems while providing excellent customer service. You’ll work directly with campus employees and students while partnering closely with our Home Office IT team to maintain consistent technology, security, and support standards across the organization." Then "About The Role As a Campus IT Support Technician Level 1, you’ll provide hands-on technical support while helping maintain campus IT infrastructure, computers, network equipment, and telecommunications. You’ll troubleshoot and configure technology, manage equipment and user access, support routine maintenance and security activities, and serve as the campus Help Desk for IT-related questions. This position operates within a hybrid management structure. Technical direction and IT oversight are provided by the Home Office IT Department, while campus leadership provides day-to-day administrative oversight." We can combine into a paragraph. Now Responsibilities bullet list: - Serve as the campus point of contact for IT questions and provide timely, professional customer service - Troubleshoot, repair, assemble, maintain, install, and test computer equipment - Configure and set up computers, laptops, and other technology - Support campus IT infrastructure, computer systems, network equipment, and VOIP communications - Maintain, safeguard, track, and store hardware, software, and computer equipment - Monitor and support systems including Atera, Capture Client, Active Directory, and Intune - Assign computer equipment and assist users with equipment, system access, and proper use - Maintain portal login information for students and employees - Perform routine patching, updates, firmware maintenance, vulnerability remediation, and other scheduled IT maintenance - Support equipment inventory, warranty claims, repairs, and related documentation - Assist other campuses with IT needs as requested by the Home Office IT Department Now Qualifications: Education High School Diploma or GED required. Experience & Technical Skills: Strong troubleshooting experience with Microsoft Windows, Microsoft Office applications, network printers, and other desktop and cloud-based applications; Experience with Intune and/or Local Active Directory is a plus; Basic knowledge of RMM tools, endpoint protection, scripting, and reporting; Proficiency with Microsoft Office, including Word, Excel, Outlook, SharePoint, and Teams. We could put these under Qualifications. Skills: Strong problem-solving, organizational, and analytical skills; Ability to multitask and work effectively in a fast-paced environment; Ability to work independently while collaborating effectively with campus and Home Office teams; Strong verbal and written communication skills with a customer-service mindset. Certifications: CompTIA A+ certification or equivalent preferred; CompTIA Network+ certification or equivalent highly desirable. Additional Requirements: Ability and willingness to work flexible hours, including evenings and/or weekends as needed; Ability and willingness to travel occasionally for business purposes; Ability to push, pull, or lift up to 50 pounds and perform physical activities associated with installing, maintaining, and moving IT equipment. We could put Additional Requirements under Requirements section. Benefits list: Competitive hourly pay; 401(k) with company match; Health, dental, and vision insurance; Paid time off (PTO); Paid parental leave; Tuition reimbursement; Employee