IT Support Technician
Apogee · Colorado Springs, CO · 2 mo ago
On-siteInformation Technology$30/hrFull-time
Responsibilities
- Aid in the deployment and troubleshooting of equipment, software, and other systems.
- Create and deploy images across 200+ computer systems.
- Maintain documentation.
- Participate in periodic meetings with the Government customer to understand future needs.
- Conduct periodic reviews to ensure compliance with policies and procedures.
- Assist with training and/or coordination of training related to hardware and software.
- Monitor network systems and communicate alerts or issues to third-party IT support partners.
- Interact with customers, management, and staff to resolve problems, answer questions, and develop more efficient methods of processing data or integrating systems.
- Assist with network and application password unlocks and resets.
- Assist with troubleshooting printers and other hardware peripherals.
- Organize and maintain IT resources.
- Lend IT support in areas such as cybersecurity, programming, analytics, and data center management.
- Data cleanup.
- Assist with the implementation of system roll-out and updates and instructing customers on use.
Qualifications
- Minimum 5+ years of relevant experience, or a combination of education/certification in lieu of years’ experience.
- Working knowledge of Windows network and operating systems.
- Working knowledge of PC/LAN hardware troubleshooting and workstation software.
- Ability to handle multiple requests and tasks with minimal supervision.
- Excellent analytical and problem-solving skills.
- Exceptional customer service and communication skills, both verbal and written.
- Strong work ethic and dedication.
- Proficiency in Microsoft Suite.
- Strong work ethic and attention to detail.
- Possess the ability to maintain the integrity of highly confidential organizational information.
- Ability to research and accurately document issues and fixes.
- Ability to see a problem through to completion.
- Logical thinking and analytical processing.
Preferred Qualifications
- CompTIA Security+ Certification.
- Experience with VMware products and tools.