IT Support Tech

Responsibilities

• Document incoming helpdesk requests using internal ticketing system
• Install, repair and maintain desktop and laptop computers, peripherals and related systems
• Provide end user support via remote assistance, in person and telephone
• Support and enforce company information policies and procedures
• Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iPhone
• Aid in maintaining hardware and software inventory for asset management
• Install and support AV equipment for classrooms, conference rooms and auditoriums
• Demonstrate broad knowledge of technology principles, practices, and procedures
• Self-manage in a way that allows flexibility to support multiple tasks at any given time
• Aid in updating support documents within knowledge management for the IT Services team, as well as end users
• Build and maintain relationships across departments

Requirements

• Associate degree in Computer Science or equivalent experience
• 2+ years of overall IT experience
• 2+ years’ experience supporting Microsoft Windows and Apple Mac OS environment
• 2+ years’ experience supporting Microsoft Office applications
• Knowledge of network security practices and Antivirus software
• Exceptional analytic and problem-solving skills
• Self-motivated and able to work across diverse technical and non-technical teams
• Exceptional Customer-oriented attitude
• ITIL (foundational level, but exposure to more detail than foundation is often necessary)

Physical Demands

• Walking, lifting, manage use of technology, equipment operation
• Must be able to utilize standard office equipment, i.e. desktop computer, monitor, keyboard, and telephone system
• Regularly required to talk or hear
• Limited filing is required
• Ability to lift files, open filing cabinets and bend or stand on a stool as necessary