IT Support Tech

About the role

As the IT Support Technician, you will work across a broad range of technologies and communicate with multiple areas of the business to support user incidents and requests, perform problem determination and resolution, and document all reported incidents. You will provide first-level support for all property systems, including PCs, mobile devices, Windows, Microsoft Office, telephone, networks, wireless, iSeries, and applications such as LMS, Bally CMP, SDS, Saflok, Point of Sale, and Time and Attendance. This position requires exceptional professional and personalized guest service that embodies the company’s brand standards and core values.

Responsibilities

• Provide first-level support for all systems, software, and hardware.
• Use problem management software to track all user incidents, requests, and system downtime.
• Complete and document all assigned daily tasks and activities per the daily work schedule.
• Ensure user problems and requests are resolved within approved SLAs.
• Collaborate with team members to create and maintain standard operating procedures and technical support documentation.
• Ensure all workspaces and equipment are maintained per department policy and procedures.
• Collaborate with team members to complete project work.
• Work with the infrastructure and operations group to ensure efficient operation of the company’s desktop computing environment.
• Maintain technology asset inventories, including PCs, laptops, monitors, printers, mobile devices, network, telephone systems, and peripherals.
• Stay updated on industry trends and technologies to help advance IT strategy.
• Perform any other duties as assigned.

Requirements

• Strong personal computing skills and basic knowledge of computer operations.
• Demonstrated intermediate-level technical skills across multiple platforms.
• Basic knowledge of computer operations and user environments.
• Intermediate-level troubleshooting skills for hardware, software, and network topologies.
• Intermediate analytical and problem-solving skills.
• Excellent customer service and communication skills.
• Strong organizational skills, attention to detail, and ability to multitask.
• Availability to work in a 24/7 environment.
• College training equivalent to an Associate’s degree in computer technology or equivalent technical training.
• At least one year in a technical support role (preferred).
• Minimum age requirement: 21.
• Must have or be able to obtain a Casino Employee Registration from the Division of Gaming Enforcement.

Pay

USD $21.00 per hour (tipped position, though this role does not earn tips).

Benefits

• Benefit options available.
• Paid Time Off.
• Opportunities for advancement.
• Positive and respectful work environment where diversity is valued.
• Generous employee discounts on dining, retail, amusements, and hotels.
• Community volunteer opportunities.