IT Support Specialist - Junior Level

Essential Duties

• Maintain Windows Azure Server management and troubleshooting
• Assist with large-scale IT projects
• Help define Information Technology strategy across portfolio
• Manage Azure Active Directory, including creating, editing, and deleting users and managing permissions
• Group policy management through Intune software
• Install, configure, and manage print servers, including drivers, sharing, additions, and removals
• Demonstrate knowledge of Web Management Software
• Daily provisioning of Firewalls, routers, switches
• Install and maintain Antivirus Software
• Windows troubleshooting
• Oversee Office 365 platform
• Demonstrate a proficiency with configuring Web browsers and add-on management
• Setup and maintain TCP/IP connectivity and troubleshooting
• Effectively handle all tiers of networking
• Monitor support services and update service request information
• Provide onsite support as needed
• Answer technical support calls
• Work with other staff members and vendor support resources to resolve issues
• Participate in ongoing training; prepare and present service reports
• Provide active and effective listening skills to problems and concerns presented by every customer in order to effectively remediate issues
• Develop and maintain Microsoft Planner projects for acquisitions as well as maintain SharePoint access for end users

Requirements

• 2 years or more of related experience
• Experience in customer service or support center systems
• Excellent working knowledge of computer systems, security, network and phone systems
• Cisco Certifications
• VLAN Configuration Experience
• VPN Configuration
• Virtualization technologies - Hyper-V, VMware, etc.
• VoIP - Hosted Solutions as well as local Asterisk-based
• Network Cabling and Termination
• Microsoft Certified Professional (MCP) or Microsoft Certified Systems Administrator (MCSA) or Microsoft Office Specialist (MOS)
• Extensive Technical System Knowledge – Proven experience with required software and system platforms
• Communication Skills – Ability to communicate effectively when speaking. Writing skills must demonstrate clear and concise messages, while still coming across as supportive.
• Natural Collaborator – Demonstrated ability to invite diverse perspectives, promote an inclusive work environment and support workforce diversity
• Values Integrity – Proven strength in exercising sound judgement and observing the highest degree of confidentiality.
• Problem Solving – Ability to a solution for or to deal proactively with work-related problems.
• Customer Service – Must possess a genuine, service-oriented client engagement approach
• Project Management – Ability to organize and direct a project to completion
• Detail Oriented – Ability to pay attention to the minute details of a project or task
• Flexible Work Style – Adaptability to the needs of the organization and employees
• Organizational Skills – Ability to prioritize tasks; asks questions when target goals or dates overlap
• Computer Skills – Subject-matter-expert knowledge of data analysis techniques and tools and Microsoft Office applications including Word, Excel, and PowerPoint.
• Valid driver’s license required