IT Support Specialist II (local only)

General Job Summary

The IT Support Specialist will ensure the smooth operation of Kratos' computer systems. This position manages the installation, maintenance, and troubleshooting of hardware, software, and some networking components to maintain optimal performance and security. The role involves monitoring system activity, implementing upgrades, vulnerability management, and providing technical support to users. Collaboration with other IT staff and departments is essential to address technical issues and implement IT strategies aligned with business objectives.

Essential Job Functions

• Work support tickets and support IT projects for local office
• Manage new user setups
• Create/disable user accounts
• Create/modify/delete security groups
• Add/remove users to/from security groups
• Create/modify system folder structure
• Perform hardware/software installations and upgrades
• Mitigate vulnerabilities from weekly report
• Ensure backup operations complete successfully
• Document processes for creation of departmental SOPs
• Report violations of corporate policies
• Support IT Site Lead with network & system configurations, functionality, and security
• Get training (as needed) to support essential job functions
• Notify IT Site Lead of planned configuration changes to systems
• Participate in training (as needed) to support essential job functions
• Perform other duties as assigned

Experience and Skills

• Superior written, verbal, and presentation skills
• Exceptional time management and flexibility
• Organized self-starter with minimal oversight
• Capability to work closely with multiple teams to accomplish tasks
• Dedicated to producing excellent solutions consistently
• Linux administration experience preferred
• Office 365 experience preferred

Required Skills and Experience

• US Citizenship
• Bachelor’s degree and 2 years of experience, or 5 years of experience without a degree
• Secret security clearance desired, TS preferred

Work Environment

• Perform work utilizing a computer for extended periods of time
• Sit for extended periods of time without leaving the work area
• Climb ladders and stairs in performing the work (rare)
• Walk for reasonable distances while performing work

Job Benefits

• Medical, Dental & Vision Insurance Coverage
• Life/ADD & Short/Long Term Disability Insurance
• 401(k) Savings Plan
• Employee Stock Purchase Plan (ESPP)
• Paid Time-Off (PTO)
• Holidays
• Education Reimbursement

Company Information

• Equal Opportunity Affirmative Action Employer
• EEO, Minorities, Females, Vet, Disabled, Sexual Orientation, Gender Identity or any other protected class
• Commitment to America's veterans
• Reasonable accommodations for individuals with disabilities

Pay Transparency

• The company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Job Applicant Privacy Notice

• For applicants in the EU and California residents, please review our privacy notice.