IT Support Specialist II

About the role

A position supporting a designated academic area as part of the Integrated Technology Support Services team, providing timely support to faculty and staff technology in their offices, classrooms/labs, and conference rooms.

Responsibilities

• Recommend, purchase, and maintain equipment in support of faculty and staff in the College of Social Sciences and Education.
• Manage work requests that come in and coordinate extended support with other members of the support team.
• Work with college administrators to ensure equipment cycles are forecasted for replacement and that funding processes are in place.
• Adhere to campus information security policies, actively update/patch installed equipment, and ensure equipment is physically secured.
• Lead specialized projects for the college as requested by college administrators.
• Other duties and tasks as assigned by the manager of the Integrated Technology Support Services team.

Requirements

• Associate’s or equivalent combination of education and experience.
• 2 years of experience troubleshooting technology with emphasis on 2 or more of the following technologies in a full time position:
  • Microsoft Active Directory or other user account management system.
  • Development in system management software such as Microsoft Endpoint Configuration Manager, JAMF, etc.
  • Security & Vulnerability Management.
  • Microsoft and Apple Command Line Interfaces such as PowerShell, Terminal, etc.
  • AV Technologies.
• Experience providing support for systems and software, such as Windows and Mac OS, Adobe Creative Cloud, Google Apps for Education, Microsoft Office Suite, etc.

Preferred Qualifications

• Experience evaluating and maintaining the security of computer stations.
• Experience providing formal or informal training to peers and those outside of peer group.
• Experience managing an assigned workload and coordinating resources for competing projects and tasks without requiring guidance from other parties.
• Experience working with users to determine action plans.
• Experience working on teams, possibly having led a project or coordinated work on projects.
• Experience working in higher education.

Benefits

WSU offers a generous benefits package that includes medical, dental, long-term disability, life insurance, retirement, a wellness program with release time and paid incentives, tuition benefits, free tickets to athletic and performing arts events, and paid holidays, vacation, and sick leave.

Pay

The annual salary for this position starts at $46,000 and may go up from there depending on candidate qualifications.