IT Support Specialist II

Responsibilities

• Prioritize and respond to technology related Incidents and Service Requests calls.
• Ensures all client/user support and service requests are handled or escalated in a timely manner.
• Ensures updates and resolutions for incidents, service requests, problem tasks, and change tasks are communicated to end-users and business partners as appropriate.
• Provides in person and remote first level support and request response for customer facing and end-user systems including software and hardware for all platforms.
• Affords assistance in problem determination/isolation and analysis of problem data, root cause analysis and mitigation for customer facing and end-user systems.
• Decides when to escalate complex problems to senior level IT staff and service provider/vendors as necessary.
• Affords assistance in execution and verification of impact to IT Change Tasks that are impactful to property operations.
• Responsible for completion and documentation of all assigned day-to-day tasks/activities per the scheduled shift for various systems.
• Participates and provides analyses for Vulnerability Remediation activities for customer facing and end-user systems and other technologies as necessary.
• Updates procedures and documentation for select platforms.
• Performs entry level and intermediate technical tasks/repairs on all desktop, end-user, customer facing platforms.
• Uses the Service Management System to track and close all client/user incidents, request, change, and problem activities.
• Prioritizes and ensures the computer/equipment room is maintained at prescribed temperature levels and in a clean and orderly condition.
• Might provide one-on-one training for Support Specialists and end-users.
• Maintains confidentiality in matters pertaining to company records, policies, and customer lists.
• Maintains property technical asset inventory including but not limited PC/Laptops, kiosks, and to Point of Interaction POS devices.
• Acts as a role model to other employees and always presents oneself as an asset to Caesars Entertainment and encourages others to do the same.
• Maintains property technical asset inventory including but not limited PC/Laptops, kiosks, and to Point of Interaction POS devices.
• Acts as a role model to other employees and always presents oneself as an asset to Caesars Entertainment and encourages others to do the same.
• Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to customers and end-users and system availability.
• Maintains property technical asset inventory including but not limited PC/Laptops, kiosks, and to Point of Interaction POS devices.
• Acts as a role model to other employees and always presents oneself as an asset to Caesars Entertainment and encourages others to do the same.
• Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to customers and end-users and system availability.
• Maintains property technical asset inventory including but not limited PC/Laptops, kiosks, and to Point of Interaction POS devices.
• Acts as a role model to other employees and always presents oneself as an asset to Caesars Entertainment and encourages others to do the same.
• Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to customers and end-users and system availability.
• Maintains property technical asset inventory including but not limited PC/Laptops, kiosks, and to Point of Interaction POS devices.
• Acts as a role model to other employees and always presents oneself as an asset to Caesars Entertainment and encourages others to do the same.
• Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to customers and end-users and system availability.
• Maintains property technical asset inventory including but not limited PC/Laptops, kiosks, and to Point of Interaction POS devices.
• Acts as a role model to other employees and always presents oneself as an asset to Caesars Entertainment and encourages others to do the same.
• Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to customers and end-users and system availability.
• Maintains property technical asset inventory including but not limited PC/Laptops, kiosks, and to Point of Interaction POS devices.
• Acts as a role model to other employees and always presents oneself as an asset to Caesars Entertainment and encourages others to do the same.
• Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to customers and end-users and system availability.
• Maintains property technical asset inventory including but not limited PC/Laptops, kiosks, and to Point of Interaction POS devices.
• Acts as a role model to other employees and always presents oneself as an asset to Caesars Entertainment and encourages others to do the same.
• Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to customers and end-users and system availability.
• Maintains property technical asset inventory including but not limited PC/Laptops, kiosks, and to Point of Interaction POS devices.
• Acts as a role model to other employees and always presents oneself as an asset to Caesars Entertainment and encourages others to do the same.
• Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to customers and end-users and system availability.
• Maintains property technical asset inventory including but not limited PC/Laptops, kiosks, and to Point of Interaction POS devices.
• Acts as a role model to other employees and always presents oneself as an asset to Caesars Entertainment and encourages others to do the same.
• Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to customers and end-users and system availability.
• Maintains property technical asset inventory including but not limited PC/Laptops, kiosks, and to Point of Interaction POS devices.
• Acts as a role model to other employees and always presents oneself as an asset to Caesars Entertainment and encourages others to do the same.
• Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to customers and end-users and system availability.
• Maintains property technical asset inventory including but not limited PC/Laptops, kiosks, and to Point of Interaction POS devices.
• Acts as a role model to other employees and always presents oneself as an asset to Caesars Entertainment and encourages others to do the same.
• Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to customers and end-users and system availability.
• Maintains property technical asset inventory including but not limited PC/Laptops, kiosks, and to Point of Interaction POS devices.
• Acts as a role model to other employees and always presents oneself as an asset to Caesars Entertainment and encourages others to do the same.
• Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to customers and end-users and system availability.
• Maintains property technical asset inventory including but not limited PC/Laptops, kiosks, and to Point of Interaction POS devices.
• Acts as a role model to other employees and always presents oneself as an asset to Caesars Entertainment and encourages others to do the same.
• Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to customers and end-users and system availability.
• Maintains property technical asset inventory including but not limited PC/Laptops, kiosks, and to Point of Interaction POS devices.
• Acts as a role model to other employees and always presents oneself as an asset to Caesars Entertainment and encourages others to do the same.
• Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to customers and end-users and system availability.
• Maintains property technical asset inventory including but not limited PC/Laptops, kiosks, and to Point of Interaction POS devices.
• Acts as a role model to other employees and always presents oneself as an asset to Caesars Entertainment and encourages others to do the same.
• Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to customers and end-users and system availability.
• Maintains property technical asset inventory including but not limited PC/Laptops, kiosks, and to Point of Interaction POS devices.
• Acts as a role model to other employees and always presents oneself as an asset to Caesars Entertainment and encourages others to do the same.
• Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to customers and end-users and system availability.
• Maintains property technical asset inventory including but not limited PC/Laptops, kiosks, and to Point of Interaction POS devices.
• Acts as a role model to other employees and always presents oneself as an asset to Caesars Entertainment and encourages others to do the same.
• Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to customers and end-users and system availability.
• Maintains property technical asset inventory including but not limited PC/Laptops, kiosks, and to Point of Interaction POS devices.
• Acts as a role model to other employees and always presents oneself as an asset to Caesars Entertainment and encourages others to do the same.
• Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to customers and end-users and system availability.
• Maintains property technical asset inventory including but not limited PC/Laptops, kiosks, and to Point of Interaction POS devices.
• Acts as a role model to other employees and always presents oneself as an asset to Caesars Entertainment and encourages others to do the same.
• Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to customers and end-users and system availability.
• Maintains property technical asset inventory including but not limited PC/Laptops, kiosks, and to Point of Interaction POS devices.
• Acts as a role model to other employees and always presents oneself as an asset to Caesars Entertainment and encourages others to do the same.
• Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to customers and end-users and system availability.
• Maintains property technical asset inventory including but not limited PC/Laptops, kiosks, and to Point of Interaction POS devices.
• Acts as a role model to other employees and always presents oneself as an asset to Caesars Entertainment and encourages others to do the same.
• Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to customers and end-users and system availability.
• Maintains property technical asset inventory including but not limited PC/Laptops, kiosks, and to Point of Interaction POS devices.
• Acts as a role model to other employees and always presents oneself as an asset to Caesars Entertainment and encourages others to do the same.
• Performs all duties in a manner that ensures the I.T. Department will meet or exceed the