IT Support Specialist II

About the Role

We are looking for a talented and customer-focused IT Support Specialist to join our growing IT team and help support a dynamic, medium-sized business environment. In this role, you'll play a key part in keeping our technology running smoothly by providing advanced technical support, troubleshooting complex hardware and software issues, maintaining infrastructure systems, and ensuring a seamless experience for both onsite and remote users across multiple departments and locations. The ideal candidate enjoys solving technical challenges, takes pride in delivering exceptional customer service, and thrives in a collaborative environment.

You should have strong experience supporting Windows environments, Microsoft 365, networking, LaserJet and thermal label printers, RF scanners/mobile computers, and server infrastructure. If you're someone who likes digging into root causes, handling escalated support requests, and making a real impact on end users' day-to-day success, we'd love to hear from you.

Responsibilities

• End User Support
  • Provide technical support for desktops, laptops, mobile devices, peripherals, and business applications
  • Troubleshoot and resolve hardware, software, connectivity, and performance issues
  • Receive and resolve support tickets
  • Perform root cause analysis on recurring issues and document findings
  • Support both onsite and remote employees through phone, email, chat, and remote support tools (e.g., TeamViewer, AnyDesk, or similar)
  • Maintain accurate documentation of incidents, resolutions, and support procedures in the ticketing system
  • Utilize endpoint management and patch management tools to maintain device compliance and security
• Device Setup & Lifecycle Management
  • Configure and deploy desktops, laptops, printers, and mobile devices
  • Perform imaging, software installation, system configuration, and user onboarding
  • Manage device inventory and asset tracking
  • Handle device disposition including secure data wiping, decommissioning, and disposal per company policy
• Microsoft 365 & User Administration
  • Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
  • Manage user accounts, permissions, distribution lists, and password resets via Microsoft 365 Admin Center and Azure Active Directory
  • Configure and troubleshoot Multi-Factor Authentication (MFA)
  • Support email configuration and mailbox troubleshooting
• Printer & Print Server Support
  • Troubleshoot network and local printer issues
  • Install, configure, and maintain printers and multifunction devices
  • Support and maintain print servers and print queues
  • Coordinate printer maintenance and vendor support as needed
• Networking & Infrastructure Support
  • Troubleshoot basic to intermediate network connectivity issues including TCP/IP, DNS, DHCP, VPN, and Wi-Fi
  • Assist with switch, firewall, and wireless access point configuration and support
  • Monitor network performance and escalate infrastructure issues appropriately
  • Support remote connectivity solutions for hybrid and remote users
  • Support hybrid or multi-site environments
• Server & Systems Maintenance
  • Assist with routine server maintenance, updates, and monitoring
  • Support Windows Server environments and Active Directory administration (user/group management, GPO, OU structure)
  • Monitor backups and assist with disaster recovery procedures
  • Maintain server documentation and operational runbooks
  • Assist with virtualization platforms such as Hyper-V
  • Maintain any cloud-based servers and applications on Amazon AWS/Azure Cloud

Requirements

• 2+ years of experience in an IT Help Desk, Desktop Support, or Tier 2 Support role
• Strong experience troubleshooting Windows 10/11 desktop and laptop systems
• Hands-on experience with Microsoft 365 administration and support
• Experience with remote support tools and ITSM ticketing systems (e.g., ServiceNow, Freshdesk, Jira Service Management, or similar)
• Experience configuring and deploying end-user devices
• Knowledge of printer troubleshooting, maintenance, and print server management
• Basic to intermediate networking knowledge: switches, DNS, DHCP, VPN, and wireless networking
• Experience supporting Windows Server environments and Active Directory
• Understanding of device disposition and IT asset management processes
• Strong customer service and communication skills — able to explain technical concepts to non-technical users
• Ability to prioritize and manage multiple support requests in a fast-paced environment
• Ability to lift and move IT equipment up to 50 lbs

Preferred Qualifications

• CompTIA A+, Network+, or Security+ certification
• Microsoft certifications (e.g., MD-102 Endpoint Administrator, MS-900, AZ-900)
• Experience with Mobile Device Management (MDM) platforms such as Microsoft Intune or Jamf
• Familiarity with Azure Active Directory and Entra ID
• Experience with virtualization platforms (VMware vSphere, Microsoft Hyper-V)
• Exposure to IT security practices including endpoint protection, patch compliance, and MFA enforcement
• Experience in a multi-site or hybrid work environment

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays
• Professional development and certification reimbursement

Pay

$28 - $32 / hour

About TrakMotive

Since our founding in 1996, TrakMotive has operated as a global leader in the automotive aftermarket, specializing in the design, manufacture, and distribution of high-quality components. We are more than just a parts supplier; we are a full-service partner to the industry’s largest distributors and retailers, known for our 100% brand-new CV Axles, Drive Shafts, and Window Regulators.

When you join us, you’re getting the best of both worlds: the stability of a company that’s been growing since 1996 and the excitement of a global team that’s still reaching for more. We take pride in the fact that many of our senior leaders are long-term employees who started their careers at TrakMotive. We aren’t just looking for someone to fill a seat—we’re looking for someone who wants to have real impact and grow their career alongside us.

Physical Demands & Requirements

• Occasional to frequent lifting and carrying of up to 50 lbs
• Position involves a combination of stationary work and frequent movement throughout the facility and across multiple levels
• Must be 18+ years of age and legally authorized to work in the United States
• Ability to pass a post-offer background check and drug screen

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.