IT Support Specialist II
About the Company
Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 54 hospitals and has more than 360 outpatient locations in 15 states, providing over 3.0 million patient visits annually. It is one of the nation’s leading health systems with over 60,000 employees and physicians. Twenty-one of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity.
Responsibilities
- Provides telephone support for helpdesk and all associated processes.
- Provides tier two telephone support for hardware and software applications.
- Utilizes help desk software to keep an accurate account of all incoming calls.
- Routes calls and notifies technicians of any critical situation requiring immediate attention.
- Provides assistance to IT technicians and IT analysts.
- Maintains the proper skills necessary to interface with a variety of users regarding specific problems.
- Monitors and inventories all computer assets.
- Maintains on-call calendar and creates technical bridges during outages or scheduled maintenance of IT systems.
- Travels as needed for hardware deployment and support.
- Advises the Director/Manager of any issues that may affect the Information Services department.
Requirements
- Knowledge of EMR system fundamentals
- Understanding of network concepts (TCP/IP, MS/NT)
- Familiar with internet and WEB browser concepts
- High School Diploma (required for all new hires starting 4/1/14)
Preferred Qualifications
- A+ certification preferred
- 1-2 years related work experience and customer service experience preferred
- Work experience in help desk activities using a help desk software application preferred
- Knowledge of Outlook, MS Office, and Active Directory preferred
Pay
A reasonable compensation estimate for this role is $17.85 to $24.92 per hour. The exact starting compensation will be determined based on factors such as skillset, years of applicable experience, education, credentials, and licensure.
Benefits
Prime Healthcare offers a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Benefits include, but are not limited to:
- Paid time off
- 401K retirement plan
- Medical, dental, and vision coverage
- Tuition reimbursement
- Many more voluntary benefit options
Learn more about our benefits here.
Schedule
- Full Time
- Day Shift